I hope everyone is having a great weekend and Happy Mother's Day to all the moms!
I have a question about a shop I am trying to complete for Mintel. It is my first shop for them and so far it has not been smooth sailing. It is a shipping shop. I had to ask the scheduler many questions over the past few days and she answered all of them in a timely manner. I went to ship my envelope today and I was told it could not be shipped for two reasons: 1. I did not have the phone number of the location it was being shipped to; and 2. I did not have the Canadian province it was being shipped to. The woman actually just told me to take the envelope to the UPS store a quarter of a mile away! When I said that I would get more information and be back, she reiterated for me to take it to the UPS store to ship, rather than bring it back to them.
I wrote down the exact address in Canada given to me from the shop form and double checked it after I got home. I have no additional information.This is a competitor shop so the company is basically trying to see the customer service/ level of knowledge of their competitors.
I looked at the survey and there are questions which allow me to report that I was not able to ship the product. I emailed my scheduler to be on the safe side and asked her what she wanted me to do. My question is, does it make more sense just to report what happened rather than wait for an email? There are not many guidelines for this shop and I feel in the dark. For instance, there is no information about how long I have after doing the shop to submit the report. Furthermore, I have no proof of shop. They are not going to receive the shipment and I have no receipt. There were no instructions about what to do for proof of shop if you could not ship the package.
For those of you with experience working with Mintel, what would you do?