I am so upset with this company and am looking for others input. I did an apartment shop for them that needed a follow up 5 days later(after submitting the report for the apartment visit). I went to enter it and the system never provided the link to enter it. My mistake was I waited till after 5pm to give the apartment community the opportunity to follow up till then before linking in. By this time the CRI had closed for assistance. I emailed them immediately in the morning and they gave me such a hard time. They are going to pay me but they dropped my score from a 4.5 to a 3.5 because of it. Normally ratings don't bother me but it was a principal.

Yesterday I did a [oops client named - ICA violation] return/purchase that was out there and the premiums were high to do it. I emailed the scheduler and she assigned it to me. (I did 2 other these shops last week at other locations all were scored perfectly). Apparently the receipt times don't match my report times. Now they are treating me like I am not being honest. I told them I used my cell phone to track the times. I also told them I did 4 other shops for other companies that same day with no other time issue problems. They are now not wanting to pay me for it. The scheduler is making me so mad that she is not supporting me. Particularly since I have been with them for several years and have over 400 shops with them.

anyone else find this company difficult to work with?

You have named the MSC and a client in the same post. This is an ICA violation and against forum rules. Please remove the name of the client so that a moderator does not have to become involved.

I've only done three shops with them, but I haven't had any issues.

I've never had a problem with them. Often, the timestamp on the receipt is not correct. What I do is this. I make a note to accompany the receipt and they have accepted it each time.

Give them a call. Email has always been marginally effective with them. In the past month I had one shop with a pump receipt and a register receipt from one location with the date and time wrong on one, and the time wrong on the other (and notthe same wrong time as the pump's wrong time. ) The shop was flagged, but one phone call cleared it up.
For another shop, I had a pump receipt with no address and a register receipt with the wrong address. Again, the shop was flagged, and again, one phone call cleared it up.
However, I'm not sure when the Findlay crew's last day was, I think right around last Friday or this past Monday. Can't say how the new folks on the other end of the phone will be. I'll certainly hope for the best and dial with an open mind.

anytime a receipt has the time incorrect just include it in the
comments on the report and they will accept it.

Findlay will be open through July 31, but the folks in Indy are also working now. One called me today and they were fine to deal with although I will
miss the original crew. Most, if not all of them were there when I started over five years ago.

LisaSTL Wrote:
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> Findlay will be open through July 31, but the
> folks in Indy are also working now. One called me
> today and they were fine to deal with although I
> will
> miss the original crew. Most, if not all of them
> were there when I started over five years ago.


I did a shop for thme this weekend for fast food place, I did the dine in, and I had to do the drive thru, the did not have one of the listed sandwiches so I had to substitute. I noted this in the narrative but I accidentally named the wrong sandwich that I had to substitute so they won't pay me. I don't even feel like arguing with them about this so I'm just going to leave them alone for awhile. I have never had this experience with them and I'm just chalking it up to transitions.

I don't understand your decision at all. You made a small error and rather than take a few minutes to correct it, save the shop, get paid and reimbursed, you blame it on the transition and are choosing to stop shopping for them? I have never equated clarifying or correcting something on a report to be "arguing" with any MSC.

Perhaps what Pammie meant in saying, "I accidentally named the wrong sandwich that I had to substitute," is that she named the wrong sandwich at the drive-thru, in which case the MSC would not be able to approve the shop since it would not be to client's standards.

And she said that they won't pay her so it sounds like the report was rejected; therefore there is nothing to correct or clarify.

elcarev68, that would make it more logical. I read it that she named the wrong sandwich in the narrative, an easily correctable error.

LisaSTL Wrote:
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> I don't understand your decision at all. You made
> a small error and rather than take a few minutes
> to correct it, save the shop, get paid and
> reimbursed, you blame it on the transition and are
> choosing to stop shopping for them? I have never
> equated clarifying or correcting something on a
> report to be "arguing" with any MSC.


They wanted me to do a reshop, they wouldn't accept my clarification. This shop requires that you do a dine in with a combo and a drive thru with a combo which is an awful lot of food for a place that I wouldn't normally eat. I explained that I had just made a mistake in naming the sandwich but I think that the editor was new because she would not accept the shop. I don't think that I said that I was going to stop shopping for them, I think what I said was that I was going to leave them alone for a while as they make their transition.

So the mistake was in the report not the shop? Since editors only work by e-mail, they can be difficult to communicate with while schedulers actually answer the phone and understand.

LisaSTL Wrote:
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> So the mistake was in the report not the shop?
> Since editors only work by e-mail, they can be
> difficult to communicate with while schedulers
> actually answer the phone and understand.


Yes, the mistake was in the name of the sandwich that I substituted for the one that they did not offer, I told her that I had made a mistake in naming the sandwich, and she told me in the future that I should order another menu item that is on the accepted list. I understand that I made a mistake in the report, but the gist of it is that they called me to ask me to do the shop and I did it as a favor for the scheduler.

I tried calling the scheduler but I could not get in touch with anyone and I just didn't feel like stressing over it anymore. I like this MSC but I know that they are having a few transitional problems which is understandable for what they are going through. I don't feel that I was treated fairly in this instance because I gave her the name of the sandwich combo that I actually had gotten and she could have made the correction or returned the report to me so that I could make the correction but she wanted me to go back to the location in 90 degree weather to buy two more combos would would have put me at a loss and I did not feel that this was necessary.

It is a shame that you managed to find either a dense or a real jack ass of an editor. The reason I thought it was worthwhile to call is because of you being out the cost of two meals along with the fee.

LisaSTL Wrote:
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> It is a shame that you managed to find either a
> dense or a real jack ass of an editor. The reason
> I thought it was worthwhile to call is because of
> you being out the cost of two meals along with the
> fee.


I felt the same way, but I just shook my head and tried not to get frustrated. This is the first time that anything like this has happened to me with this company, heck with any company! If you make a mistake most of them are willing to let you correct the error. And what I had ordered was clearly written on my receipt. I have never had much interaction with editors with this company, they are usually very easy to work with, you do your report they edit it and give you a five, simple :-).


I'm sure that I am probably not the only person that will have a situation or two, which is why I said that I was going to lay low for a bit. That combined with the fact that my kids are getting out of summer school next week and I do not like taking them with me on any of my shops!

You gotta do what will bring you the most peace, but if you ordered an acceptable substitute and simply wrote the wrong thing on your report, and the editor wanted you to go back and reshop it instead of simply correct the line on your report, it would be worth it to make a call to let company know. Perhaps the (presumably new) editor needs a little more training. Your future interest is at stake, and the rest of us who do work for them would benefit as well.
Further, if that editor demands reshops for reporting mistakes, it's going to cost the company money when the shops go back on the board at a higher price.

elcarev68 Wrote:
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> You gotta do what will bring you the most peace,
> but if you ordered an acceptable substitute and
> simply wrote the wrong thing on your report, and
> the editor wanted you to go back and reshop it
> instead of simply correct the line on your report,
> it would be worth it to make a call to let company
> know. Perhaps the (presumably new) editor needs a
> little more training. Your future interest is at
> stake, and the rest of us who do work for them
> would benefit as well.
> Further, if that editor demands reshops for
> reporting mistakes, it's going to cost the company
> money when the shops go back on the board at a
> higher price.


You have made a great point however, I did call several times and I was not able to get in touch with the scheduler or anyone else that could help me.

I recently did a frozen dessert shop with CORI. The location was a kiosk inside a shopping mall and not its own brick & mortar building. I paid with a credit card so that I could ask for a credit card receipt to add credence if I had difficulty with getting an itemized receipt (It also helps me to remember to search for the location of the credit card logos).

The location of the store was in city A, the credit card receipt read from a store in city B, and the register's itemized receipt read from a store in city C. I made a single jpeg of both receipts AND a copy of my credit card's "pending charges" to prove that I was at the correct location. I reported all of the discrepancies in the overal comments section.

The shop was accepted with no issues.


My advice: Be thorough with documentation as well as with communication with the MSC.

liamgrey Wrote:
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> I recently did a frozen dessert shop with CORI.
> The location was a kiosk inside a shopping mall
> and not its own brick & mortar building. I paid
> with a credit card so that I could ask for a
> credit card receipt to add credence if I had
> difficulty with getting an itemized receipt (It
> also helps me to remember to search for the
> location of the credit card logos).
>
> The location of the store was in city A, the
> credit card receipt read from a store in city B,
> and the register's itemized receipt read from a
> store in city C. I made a single jpeg of both
> receipts AND a copy of my credit card's "pending
> charges" to prove that I was at the correct
> location. I reported all of the discrepancies in
> the overal comments section.
>
> The shop was accepted with no issues.
>
>
> My advice: Be thorough with documentation as well
> as with communication with the MSC.


You have given great advice, I don't have a problem with Cori, it was just this one particular instance.