My shop was rejected because I shopped outside of required time range.
"The event starts at 10:30 AM. You must arrive within 30 minutes AFTER the scheduled start time (NOT before)."
The shop times I entered were 11:05am-11:20am which caused the report to be rejected.
I didn't arrive at the shop EXACTLY 30 minutes after the scheduled start time because I was given an incorrect address and I spent 5 mins. finding the correct entrance which was around the corner from the address I was given.
I filed an appeal approx. two weeks ago according to the instructions in the email that I was sent regarding the rejection and I haven't heard anything. I've sent several emails to the help desk and replied to the email address that sent me info regarding the rejection.
This is ridiculous! I've never had a shop rejected by STN and I've been doing these kinds of shops for them for three years.
What the h*ll is going on?
"Should you wish to appeal a rejection of one of your assignments, please submit your request in writing and include any copies of supporting documents to ATTN: Appeals Department, Second to None, Inc., 303 Detroit St., Suite 1, Ann Arbor, MI, 48104."
This is sad to hear. They were one of the 1st MSC's I tried and as a new shopper they were more than helpful. I had trouble with a test and the scheduler wrote to me and offered some advice. They let me shop a nice casual dine in shop when I was fairly new. The job postings have been rather limited in my area lately though. I wish you the best with that appeal. Keep up posted.
> My shop was rejected because I shopped outside of
> required time range.
> "The event starts at 10:30 AM. You must arrive
> within 30 minutes AFTER the scheduled start time
As I interpret the instructions you are allowed to arrive anytime between 10:31 AM and 11:00 AM. I don't understand why you waited until 11:00 AM. Is there more to the story?
I had a shop rejected once because I was outside of the required shop times. I didn't notice that the shop times for weekends were different than for weekdays. It cost me $12.59 out of pocket and a $7.50 commission. I never forgot and I never did it again.
I wasn't exactly waiting for 11:00 AM, I was hoping to be there a little earlier, but I was pressed for time and when I was given the incorrect address, I spent at least five minutes trying to find the correct entrance into the building.
It would be nice if someone at STN would reply to my appeal and/or emails.
I recently did a STN assignment with identical instructions. When I first read them, I thought, perhaps as you did, that I needed to arrive 30 minutes AFTER the start time. Thankfully, early on the day of the shop, I carefully reread the instructions and, this time, spotted the key word "within".
Unfortunately, from what you said, it appears that you DID mistakenly shop outside of the required time range.
They should have said: "You must shop between 10:30-11:00 am. Do not shop before 10:30 a.m. or after 11:00 a.m.. Do not shop at 10:29 a.m. or 11:01 a.m.. (there is another shop I have, that says if you shop one minute out of the time frame, you won't be paid.)
I think the instructions certainly need to be re-written, but as other posters have pointed out, they're understandable as is (they may require careful reading, but "within 30 minutes" means no later than 30 minutes after the event begins).
Seems like the biggest, and main, problem with this shop was that the OP was given incorrect location directions by the MSC, which is what caused her to be late. If the address had been right, she would have arrived on time! I can't imagine they'd reject a shop when they gave a wrong address....
Kudos for appealing, and it's great that STN has done the right thing!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.