Customer Impact-- Really poor communication

I am not sure how this MSC stays in business, they have the worst communication.
I contacted their scheduler(Joni) on 10-15, and have yet to hear back from her or anyone
else at this MSC. I am done. I am not working for these guys anymore, they only
have a couple of shops in my areaanyway, so no great loss ! One less BS company to
deal with.

Edited 1 time(s). Last edit at 10/18/2013 02:03PM by txguitar.

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Oh no...

Really? I'm sorry you have problems with them. They always respond fast to me. Hope they get back to you.

I also find them very responsive. Sorry you are having difficulty.

Yep, same here, they're one of my favorites. Although the shop I did last Friday for them had 3 manager questions. Did you see one, did they stop by your table, etc. I answered no the first question, because we didn't see one, and then answered NA to the other two. If there was no manager it seemed that any question regarding what the manager was doing was not applicable. I got a 9 instead of a 10 on my report for not answering NO to the other 2 questions. I get paid either way, just thought it was kind of silly. Anybody with half a brain could understand why I marked NA instead of NO.

There are reasons that a body stays in motion
At the moment only demons come to mind

Edited 1 time(s). Last edit at 10/18/2013 02:19PM by bgriffin.

It's my understanding that Joni is an outside scheduler. I think she is with Summit. I hope you hear back. I have never had any issues with them.

You should try calling them.

Yeah I don't think Joni is actually with them. I have only had great experiences with Customer Impact.

I sometimes wonder if these companies that have "outside" schedulers know how bad that can be sometimes....there is one in particular that I find just HORRID.....and when I brought it up to the company they acted like I was nuts because nobody had ever reported that before.......I'm not an impatient person but when you NEED an answer and wait days to get it....I do become impatient...I now just avoid that particular company now as much as I can....

So, if you didn't report it and someone else did, would they get the same answer "nobody had ever reported that before"? ? No one has complained before. That answer is nonsense.

Companies should pay attention to what we tell them.

No clue.....I just figured they didn't really care....they pay somebody else to schedule and that's that.

My sincere apology for not responding promptly to your email. I hope you will not hold this against Customer Impact. They are a fantastic company. I have sent a private email to you and also notified the client as to what happened.

Joni

I guess I overreacted to the situation, so I do apoligize for that. Joni got in touch with
me and all is good. Thanks again Joni, I realize you are very busy ! I'll keep that in mine
the next time I need to get in touch with you .

Edited 1 time(s). Last edit at 10/21/2013 01:58PM by txguitar.

I think I'm in love..

~
up, up, down, down, left, right,left,right, B,A, start.

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Customer Impact-- Really poor communication

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