I have performed several of their new gas station client shops starting on February 1st. I submitted all of my reports, photos and invoices. As of February 21st, each shop is still showing on my active shop log but they do say "no action required." Since this is my first time performing these shops (I never worked for the old client), I was curious if I was performing them correctly since I have not received any feedback. I know "no news is good news" but I was concerned since all of them were still sitting on my shop log.

So I broke down and called Team 3. The woman tells me that it "looks" like they have received everything but admits that their editors are behind. I have already signed up for 12 more shops in March and I still have no idea if/when my February shops will be processed/accepted. I find some of the POP signage a bit confusing since a few of the stores were actually 7-Eleven stores (7-Eleven is not the client so this is not an ICA violation) and they were of course promoting their own products.

I find it interesting that MSCs will ding us for being late but they are allowed to be 2-3 weeks behind schedule in editing and processing our work. I am assuming that I will not be paid on time due to this delay. This truly does not seem fair to me. {done venting...}

P.S. I am not worried about someone from their company reading my post. If they are "not allowed" to use e-mail, I doubt they are logging on to the forum to read our posts! ;-)

I am one that doesn't like dealing with Maritz. I know many on here do but there are also many like me that don't. However, my income has dropped a bit with the slow demise of CORI, so I thought I'd call Maritz yesterday to get some information about some of their shops. Because, for some reason, they don't provide any details before you can apply for a shop on their website. I was told that all of their schedulers were busy, but that someone would call me back shortly. Well, I guess shortly is longer than a day for them, because I still haven't heard back from them. I am pretty frustrated that they have acquired so many clients. Wish another MSC had them....

For the number of shops never picked from Jan 1 I would say they are far over their head.

I just had to deal with this issue last night. They barely edited my gas station shop from January and that's only because my scheduler want down there and waited while they did it. No news is not always good news with them. They need another picture and a month later I have to go back there today. I'd call again if I were you and state that your new to those audits and need to know if you are doing them correctly.

Here's a first: day before yesterday I got an "On Hold - Overdue" for a shop I submitted 3 weeks ago. They wanted another picture of my vest. That's it. Somehow the photo I had submitted was now missing from the upload section.

I always wear my vest. Always. Making me dig up a 19 day old photo of me in my uniform (which, by the way, possibly violates my IC status since I am being told how to perform my job) annoys the crap out of me.

It's the 21st… and a shop I debriefed on the 1st was finally cleared. Thank goodness, since it had a really big bonus and required three hours of driving and taking photos with mittened fingers on a cold, cold day.

All the shops they ask me to do have been on a cold, cold, usually bellow zero day. When summer gets here I'm asking for favors lol.

"Did Maritz get in over their head?" I've been wondering the same thing for the past two weeks! For the first time ever, I am seeing three week delays on editing shops, in addition to experiencing two unfulfilled promises of a callback. This is not the 2013 Maritz I knew and respected.

Obviously, Maritz did not have a plan in place to deal with the influx of all these new clients. Arrogance? Perhaps.

At this point, though, since we see it, they must know they're drowning. Unfortunately, as of a couple of days ago, when I talked to someone in the early afternoon, the DIY team had already left for the day.

What are they or, better yet, are they thinking? Shudder....

(heart)

I did not get paid on the regular schedule for shops completed in the second half of January...the last one was just edited yesterday. I, too, have not received the promised call backs when I called in to talk to them about an 'on hold' issue.

The gal that answered for the team told me that the total of all the yellow POP audits on top of the yellow quarterly audits added up to a huge back log for them. Apparently, a lot of those shops had extended due dates because of the country wide crappy weather, and they all came in at once.

She did not mention the blue gas stations, and how they had to be adding to the clutter, but I can tell that they have an awful lot of new editors because I have had shops on hold asking for 'mandatory' photos that are not 'mandatory'. I'm sure it is taking them longer than the experienced auditors, especially as they need to go back and read response emails to 'on hold' shops and then go back and look at their own edits to see that they are right.

Frustrating, but they'll get through it and learn quickly........I hope.

Yes, they got in over their heads. And more than one poster has referenced that nearly all of their employees have been reduced to sub-30 hour weeks to avoid having to pay for health care. A ton more work, and quarter fewer hours among the experienced workers to get the work done.

I just completed 11 bank assignments. Finished and submitted all the reports. Do I need to wait until the reports are viewed before I can submit an invoice? Also, I added the Visit IDs to the invoice and then it asked how I would like to submit my receipt. One for all visits or one for each visit. I don't have any receipts for bank visits. What do they require here?

Thank yoU!

I always submit my invoice immediately after each shop, just so I don't forget. No receipt is required, so after you get to the upload receipt page, you are done.

Thank you! I just went back in and now it says all the visits are submitted.

How do we check on status of payments now?

I had 12 <bank> phone shops that I did last week. I received some of the packets and went into my account to fill out the form...but all my phone shops disappeared!

I called Maritz and was told <bank> requirement changed and shoppers need to be within 20 miles radius of the branches called. I live in both Seattle and Hawaii and I performed the Seattle shops while I'm here and these shops were all within 20 miles. They suggested I change my profile address to Seattle one when i'm here....but told me the phone shops that I already completed will not return to my account

I did print out my evaluation form so I have all the phone visit ID #.

Anyone have/had this problem?

Thanks!



Hi Nancy! Welcome to the forum. When posting, please keep your ICA's and the forum rule in mind, and don't name clients once the MSC has been named. Or vice-versa. For instance, you could have named the bank, had Maritz never been mentioned. But since Maritz is openly being discussed (and is indeed the subject of the thread) then the bank, nor any other specific client, can be named. Just saying 'bank' is fine. Thanks!

Nancy, the forum guidelines and your independent contractor agreement prohibit linking client's and MSCs. Since the thread is about Maritz you should edit your post and remove the name of the bank. In the bottom right hand corner of your post is a small blue "edit" link.

I'm curious. The phone shops performed correctly and within the guidelines were removed and won't be returned, does that mean they have no intention of paying you for them? I would suggest you speak with someone a little farther up the food chain.

Define gone and will not return." For Maritz your shops show in your active shops until edited. If they are edited with no problems they disappear from that screen. The only other way to see a shop is if you completed within the last two weeks. If so, they show under your history. If they are edited with no problems and it's been more than two weeks since you completed them, you will never see them again on their website anywhere. Kinda of a stupid system, but it is what it is.

elcarev68 Wrote:
-------------------------------------------------------
> Yes, they got in over their heads. And more than
> one poster has referenced that nearly all of their
> employees have been reduced to sub-30 hour weeks
> to avoid having to pay for health care. A ton
> more work, and quarter fewer hours among the
> experienced workers to get the work done.

This has to be great news for those shoppers, who don't like this company. Unless Maritz quickly makes some drastic changes, they're going to needlessly lose the new clients and, well, make a lot of unhappy shoppers very happy. (Not me, btw.)

One of my shops, from the first of the month, disappeared, but, as of today, it has reappeared and is nestled in with my other shops, from the first and thirteenth, in the "My Shops" "No Action Required" area.

(heart)

treydawgmt Wrote:
-------------------------------------------------------
> Define gone and will not return." For Maritz your
> shops show in your active shops until edited. If
> they are edited with no problems they disappear
> from that screen. The only other way to see a shop
> is if you completed within the last two weeks. If
> so, they show under your history. If they are
> edited with no problems and it's been more than
> two weeks since you completed them, you will never
> see them again on their website anywhere. Kinda of
> a stupid system, but it is what it is.

When I clicked on my current shops, the phone shops are not listed. When I clicked on Request Shop Status, this is what it shows for the 12 shops:

Client/Project: -
Location Information:
Status: Inactive Visit

I called several times and left messages. I received 2 calls back. One said to wait 15-20 minutes after I updated to my Seattle address, these shops MIGHT reappear (which it hasn't). She also said I would be paid...but not the full price. They haven't figure out how much to pay yet or how I need to submit my paperwork received.

NancyHawaii Wrote:
-------------------------------------------------------
> I added the Visit IDs to the
> invoice and then it asked how I would like to
> submit my receipt. One for all visits or one for
> each visit. I don't have any receipts for bank
> visits. What do they require here?


I choose the option "I will mail receipts" in those situation. After just doing that for quite a while, but never knowing if it was the right thing to do, I finally suggested during a call that there be an option for "No Receipts for this Assignment."
They told me, "Just click that you'll mail them."
I countered, "But there are no receipts to mail."
Their final answer, "Yeah, but just click that you'll mail them."
Sigh.

What is the reason they are giving you for not paying in full? Granted, your situation is not that common with having two home addresses, but you were at the address within 20 miles of the bank and I'm assuming you completed the assignments according to the guidelines. It doesn't sound like there is any reason to withhold your pay.

They said because I made the calls but can't finish up the 2nd half of inputting the information...so it would not be a full payment.

When the scheduler called... she did ask if I will be in Seattle for at least 2 weeks because that's the time frame for the packets to arrive. She knew my situation and assigned the 12 shops to me.

I completed the 1st half of the assignment (calling) according to the guidelines.

I was pi$$ed when they pulled 2 of my 3 phone shops. I didn't do that many, but still!

They messed up the requirements when screening these shops. You have to be in a certain area (I am not sure how far but NancyHawaii says 20 miles). They are going to pay a portion of the shop, but not all of it. I am mad. No, I didn't fill out the evaluation yet because I am waiting on the packets, but I did call the darn banks and go thru the rigamarole to get them sent. As of yesterday, they still haven't updated the requirements for the telephone shops to say you have live within a certain mileage.

They 2 shops that got pulled from me are 23 miles from my house. UGH!

As for receipts, on bank shops I submit a picture of the business card for the receipt (that is my proof of visit).

SecretAgentMom Wrote:
-------------------------------------------------------
> I was pi$$ed when they pulled 2 of my 3 phone
> shops. I didn't do that many, but still!
>
> They messed up the requirements when screening
> these shops. You have to be in a certain area (I
> am not sure how far but NancyHawaii says 20
> miles). They are going to pay a portion of the
> shop, but not all of it. I am mad. No, I didn't
> fill out the evaluation yet because I am waiting
> on the packets, but I did call the darn banks and
> go thru the rigamarole to get them sent. As of
> yesterday, they still haven't updated the
> requirements for the telephone shops to say you
> have live within a certain mileage.
>
> They 2 shops that got pulled from me are 23 miles
> from my house. UGH!
>
> As for receipts, on bank shops I submit a picture
> of the business card for the receipt (that is my
> proof of visit).


They said my case is different since I am in Seattle and my home is within 20 miles of the calls...just that my profile address at the time of the calls was listed as the Hawaii address. I would think all they need to verify is the packets were set to my address in Seattle and not Hawaii's.

NancyHawaii Wrote:
> They said my case is different since I am in
> Seattle and my home is within 20 miles of the
> calls...just that my profile address at the time
> of the calls was listed as the Hawaii address. I
> would think all they need to verify is the packets
> were set to my address in Seattle and not
> Hawaii's.

They should still verify the updated address, let the shops run their course and let you do the follow-up. Otherwise they have to pay someone else to do the whole thing. I wonder if they gave them away to someone else already?

I've just done a few bank shops, but I submitted a scan of the business card, figuring that it was the equivalent of a receipt. Haven't gotten any criticism yet. (Of course, I'm so new that I haven't gotten paid yet, either.)

Ishmael Wrote:
-------------------------------------------------------
> I've just done a few bank shops, but I submitted a
> scan of the business card, figuring that it was
> the equivalent of a receipt. Haven't gotten any
> criticism yet. (Of course, I'm so new that I
> haven't gotten paid yet, either.)


Maritz doesn't require a receipt upload on those invoices.

Thanks!

Ishmael, I submit a BC too for receipt when there is none. Or on GS I submit an overall shot of the location as my receipt. I have always been paid, and never told to do differently.

this is truly a shame...but WE are getting what THEY are paying for....and it shows.....

Maybe now they will make the requirements to work with them a little easier (the process to even be considered for a shop was really long and drawn out, at least it was for me.) And for the love of Pete, I hope they update their website for speed. I hate taking shops for them because it takes and extra half hour for reports with the site as slow as it is right now.

And everyone used to gripe about the old companies website. On that one I could knock out the gas audit reports in less than 15 minutes But then again, I always submitted mine the following morning instead of at night when thousands of other shoppers were trying to submit reports.