no missy let me correct you
I emailed on the 25th as well as the 26th....FAR from the 10 minutes I expect, TRY 24 HOURS PLUS AN EXTRA 10 MINUTES, so a day and 10 minutes.
Because I accepted the shop you say...I was ABLE TO ACCEPT it because it was on the job board, UNTIL THE 27TH. I emailed FROM THE HELP LINK ON THE SHOP. When I FINALLY got a reply, I then replied THROUGH MY EMAIL. The initial contact was done through the link on the shop. How confusing was that? an email from the email on my account and YOUR OWN LINK.
So what your saying is that LOTS OF PEOPLE inquired about this shop? but two days later it was still on the board. How dare all of those shoppers email you about jobs ON YOUR JOB BOARD.
How in the h*ll does it look like I did the shop because I accepted it? that's crazy and only logical if you had some photos of me in front of the building...
Wrong, none emailed me to ask when I HAD completed it NO NO NO I was asked when I COULD COMPLETE IT..
If we are going to tell it, lets tell it the correct way.
IntelliSara Wrote:
-------------------------------------------------------
> elijahboy, I saw your post on another feed about
> this issue. The main issue is because you accepted
> the shop after the deadline had passed and sent an
> email expecting to receive an answer within 10
> minutes. You must keep in mind that each scheduler
> deals with thousands of shops and thousands of
> shoppers per day. As stated previously, on average
> our schedulers each receive about 400 emails per
> day. Because this set of shops' deadline was on
> the 25th, they were bombarded by emails from
> people asking to reschedule and cancel. If you
> ever need to know an answer to a question
> immediately, you need to call us. We will be more
> than happy to take your call.
>
> When you accepted the shop, it looked like you had
> already completed it. Not to mention you sent
> multiple emails from multiple different email
> threads, so it was very confusing to the scheduler
> who was trying to juggle hundreds of other
> shoppers with your same issue. That is why you
> were asked if you completed it. When it was clear
> you did not complete it, that is when it was
> removed from you. I apologize for the emails with
> the flake citation reference. Our deadline to the
> client was the 25th, and since you had accepted
> the shop, we assumed that you had completed it and
> we needed the report in ASAP because the client
> expects to have them in hand within 12 hours after
> the shop was completed.
>
> As for the bonus money, you asked to complete the
> shop after the deadline had already passed. The
> conditions of the bonus came with the expectation
> to complete and report on the shop before the
> deadline, and you asked after the deadline had
> already passed to reschedule. We lost our bonus
> money for the period and did not have $35 to offer
> you for the new period.
>
> Please email or call your scheduler if you would
> like to continue to professionally sort this out.
Edited 1 time(s). Last edit at 03/03/2014 12:19PM by elijahboy.