Account deactivated -- Second to None
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Presumably, your shops were rejected. STN rejections are not emailed, but are found on their shopper hub, under your login - My Assignments/Rejected Shops. If applicable, explanation of rejection will be there.
Did you contact both the Help Desk and the scheduler(s) for your assignments in progress? If your shops were for the same client, possibly the client suspected fraud. Whether or not this is valid, the client trumps all else. Different clients? Not good. However, pursue this for an explanation. Mistakes happen. But, rejected shops will very, very rarely be paid.
Hope you get an explanation. Some MSCs provide, others do not.
Did you contact both the Help Desk and the scheduler(s) for your assignments in progress? If your shops were for the same client, possibly the client suspected fraud. Whether or not this is valid, the client trumps all else. Different clients? Not good. However, pursue this for an explanation. Mistakes happen. But, rejected shops will very, very rarely be paid.
Hope you get an explanation. Some MSCs provide, others do not.
I will say this about S2N, usually they will discuss the problem with you. They have tried to reject two different shops of mine. In each case I was able to speak with a real person, explain the unusual (and in one case just plain weird) circumstances. Both decisions were reversed. While them refusing to send emails for clarification can be a pain, everything is right there on the website.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I guess that I will give them a call tomorrow. They were both for the same client. They did not seem to be rejected and both were in progress.
Hoping for a good outcome, maybe due to an error, Insight. Let us know.
The deactivation is very mysterious. Especially if you have shops in progress. Definitely give them a call. I have found that the help desk is more responsive to calls than emails.
Insight Wrote:
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> I went to sign in to Second to None the other day
> and got a message that my account had been
> deactivated. I sent them a message to try to find
> out why but have not yet heard. I did two shops
> that were in progress and did not need further
> clarification but have not heard from them. Wish
> I knew why they did that and hope that I get paid
> for the 2 shops that I did.
Insight Wrote:
-------------------------------------------------------
> I went to sign in to Second to None the other day
> and got a message that my account had been
> deactivated. I sent them a message to try to find
> out why but have not yet heard. I did two shops
> that were in progress and did not need further
> clarification but have not heard from them. Wish
> I knew why they did that and hope that I get paid
> for the 2 shops that I did.
Oh man, I just logged in. Now S2N has the pizza shops too!
How many MSC are they going to try? LOL, this is kind of funny.
I have not heard from the help desk and called twice. The first time I explained to the receptionist what the problem was and was told I need to speak to one person. He was unavailable. Left two call back numbers. No call back. Called the following day and the receptionist said., " oh, he hadnt called you back ". Again unavailable Left a long detailed message. Still no return call. I am disappointed in the way they handle business. If they one longer wish to have me shop for them , that is one thing but I think I deserve a response.
If you really have no clue, I would pursue it. Email, and/or phone. I have shopped with them for years, as they have lots of shops here. There have been a couple of dust-ups. I've had remarkably good relationships with their schedulers, who were instrumental in satisfactorily resolving my dust-ups. Schedulers' phone numbers and email addresses are under their Help tab.
I can not get into the help tag. I get the message before I am able to do anything except leave a message on the help line. It is almost like they are avoiding talking to me. The receptionist transfers my call and then returns to tell me that he is not in the building. I will try tomorrow again. I have also shopped for them for years with no issues that I am aware of.
My friends account was deactivated. When she finally called them, she found out that they tend to deactivate shoppers with Yahoo accounts because their emails get routed into spam. She had to open a Gmail account. Unfortunately she signed up for two grocery shops, forgot about the gmail account, and had both rejected when she didn't respond to clarification emails.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Emails from MSCs can end up in spam folders in gmail too. You have to check.
Anything can end up in spam, but Yahoo is having problems. I have changed three of my accounts to my gmail address.
I do not have a Yahoo account with them. Still can not get any answer. I think it is really a lousy way to do business but Oh well, so be it
LisaSTL Wrote:
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. While them refusing to send emails for clarification can
> be a pain, everything is right there on the
> website.
Hmm, maybe the clarification emails, or lack therof, depends upon the scheduler. I've gotten multiple emails asking for additional details and haven't had problems responding. I've gotten lazy about checking the website the day after, though, and rely upon my scheduler contacting me, which I need to change. Kelly F. is great!
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. While them refusing to send emails for clarification can
> be a pain, everything is right there on the
> website.
Hmm, maybe the clarification emails, or lack therof, depends upon the scheduler. I've gotten multiple emails asking for additional details and haven't had problems responding. I've gotten lazy about checking the website the day after, though, and rely upon my scheduler contacting me, which I need to change. Kelly F. is great!
They are not worth working for anyway. They pay horrible for what they want you to do.
They actually pay more on the pizza shops than some of the other MSCs. But I agree, in general, they tend to be low paying.
Their grocery store shops average $13-$14 in my area, with the occasional bonus, and are pretty easy to do. The scenarios are a lot easier than other MSCs.
I have a good relationship with STN. They have tons of shops here and have for years. Have had some shakeups in the scheduling department due to fee structures I gather, but I forge ahead and build new relationships.
Insight, their main number, and their schedulers' numbers, are listed. If one number is not working for you, suggest you try another.
Insight, their main number, and their schedulers' numbers, are listed. If one number is not working for you, suggest you try another.
I have been able to get to the company and the receptionist has been surprised that I have not had a call back. This David person evidently does not want to take my call. I sent another email to the help desk as instructed by the web site and still no answer. Will now just take them off my list and forget about the fee for the two shops that I did.
That's too bad really.
I've had good experience with them. I believe David was the one who was very helpful too when I had a problem. I was paid.
I've had good experience with them. I believe David was the one who was very helpful too when I had a problem. I was paid.
So I sent a third request to their help line and told them that David never got back to me and this was my third request for information about the deactivation. I also copied their tag line that states that get back quickly.
They sent a reply:
David is on vacation
The address that I use has been put in the spam file and they deactivate when that happens
They requested another email address and I sent them one and I did get an email letting me know that they received it and sent a response. I can no longer use the one I have always used. I actually only got a response when they sent me the confirmation of a shop and I never had one go to spam.
So I guess I have been reinstated.
Go figure.
They sent a reply:
David is on vacation
The address that I use has been put in the spam file and they deactivate when that happens
They requested another email address and I sent them one and I did get an email letting me know that they received it and sent a response. I can no longer use the one I have always used. I actually only got a response when they sent me the confirmation of a shop and I never had one go to spam.
So I guess I have been reinstated.
Go figure.
Just went to the website and see where the two shops I did for them last month has bee accepted for payment.
Sounds like a load of grief. I gather that "David" is David Williams, who heads the scheduling department. Why can't your former email address be used and why did it go to their spam? Getting past that, good news that a new email address solved the problem, I guess. My shop email addy is a Yahoo account. No problem since its conception in 2007 with any MSC.
Of course when I applied for a new shop yesterday, the email confirmation went to spam in the new account. Guess I will just have to check it each time I apply for a shop with them. No big deal.
Their confirmation went to spam in your account? Is that what you meant? Couldn't you just tell it to get out of there? Or what really happened that I'm not picking up on?
Maybe I am also not understanding. Can you not take their e-mail out of spam and mark it as safe and put their e-mail in your list of safe contacts?
In my AOL account ( which is the main email account I use, I never had any mail from STN go into a spam account. I never have more than 2 or 3 spams since I check every day. They are telling me that I either allowed it to stay in Spam or I requested that no mail be sent to me. Therefore, it was requested that I use another account and I told them to send it to my Yahoo account. Help desk also told me that I could not use the AOL account once it has been treated as spam. I asked them to send me a test to the Yahoo account and I did receive it.
However, when I signed up for a shop, the confirmation did go to the spam and I was able to retrieve it. Now I know that I need to check daily. Anyway, I was reinstated and now need to use my Yahoo account for them. Hope that clears it up for those I confused.
However, when I signed up for a shop, the confirmation did go to the spam and I was able to retrieve it. Now I know that I need to check daily. Anyway, I was reinstated and now need to use my Yahoo account for them. Hope that clears it up for those I confused.
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