Marketforce and QC Department

Well, I may be in trouble here... Two months ago I did the 2/3rds of the devil gas shop and I complied with all the regulations until a gas station attendent made a mistake on the receipt. I made sure I documented that with my submission, but I was slapped with the QC notice from Marketforce a month after submitting the shop. Go figure.

Yesterday, however, after completing about 200 shops with Marketforce, I made my first "real" mistake. I did two shops for the same gas shop, and I had an overlap in time because I accidently put the wrong time down for the second shop. (I can't believe I made the mistake, but I'm not infallible.) I was immediately contacted this morning from QC. The bad thing about it was, I couldn't even do the second shop because the employee refused the assessment.

Am I just paranoid or should I have reason to worry? With all the deactivated shoppers, I always knew my day would come. I just hate knowing that if I am booted, it will come from a mistake I made.

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I'm not sure of some of your terminology, but just getting an email from QC with a question isn't normally a big deal. I get them fairly regularly (once very couple of months), always provide the information they ask for, and always have gotten paid. Did they reject your shop or just ask you to verify your times?

There are reasons that a body stays in motion
At the moment only demons come to mind

bgriffin Wrote:
-------------------------------------------------------
> I'm not sure of some of your terminology, but just
> getting an email from QC with a question isn't
> normally a big deal. I get them fairly regularly
> (once very couple of months), always provide the
> information they ask for, and always have gotten
> paid. Did they reject your shop or just ask you
> to verify your times?

Just verify my times. I guess I'm over paranoid about being deactivated.

Don't worry. You have your receipt to verify the times and simply made a data entry mistake. It's fixable.

I always get a little "sensitive" when QC emails show up. There are 2 questions from them that I hate:

1. Why was there a delay in either ordering, getting to the window or receiving my food? How the heck should I know? Unless it's obvious (like a fire in the kitchen), I have no clue why tasks take longer than 1 minute to achieve.

2. What were you wearing? This has only happened when the report was not perfect and is a pathetic attempt at finding the shopper. What I was wearing while performing the shop will not make the reported issue go away.

I've only had 1 shop rejected from them after I naively answered the "what were you wearing?" question, which was quickly followed by "you've been identified by an employee". Timing issues, with back-up proof like receipts, have always been resolved and I have been paid.

Try not to sweat it too much. I have a good feeling that your shops will be accepted with a little note from MF to be more careful next time. Good luck!

Thank you. That makes me feel better.

I've had this issue before when I stacked shops with two different clients and I did the second shop right after the first and a minute hadn't gone by. They scolded me and said next tiem to wait a little between the shops but otherwise no issue. I also have gotten the follow-ups for certain fast food shops. They always ask the "What were you wearing?" Question and I always honestly answer that I can't accurately report due to the lapse in the question. My most recent set of questions was over three weeks after I submitted the report. I have noticed that some locations will generate a long list of questions anytime the report is even marginally negative, I assume it's just the managers trying to excuse, dismiss or get the report thrown out.

I've only had them ask me about 2 shops other than routine insignificant questions. One was a chicken shop where for some reason they gave the lady that ordered after me (the same item) her order before they gave me mine, which of course made mine be slightly out of their standard for wait time. I reported it as such and they came back a couple of weeks later questioning how I made my timings. I'm assuming the store looked at the video, didn't see me timing them, and thought they had an out. Never heard anything back after I answered their question and got paid for it. The second one they emailed wanting more information about the carhop at the drive in. I think this was just a case of there was no name tag and they genuinely wanted to figure out which carhop it was since she was incredibly rude. I gave the best description I could and like the other, never heard back and got paid. I've shopped both of those locations since then, the drive in many times.

There are reasons that a body stays in motion
At the moment only demons come to mind

I've only ever had one ridiculous QC question. It was for a shop I did frequently (at various locations), and I knew what my total should be: depending on whether I was at that moment in Bellaire/West U or Houston proper, either $12.06 or $12.07.

The employee tried to tell me it was $14.67. I expressed surprise: "Huh! Are you sure? I ate at the [location] by my house last week and it was about twelve bucks!"

Yes, she was sure. Even though the menuboard right over her head indicated she was lying. I told her I was only carrying cash and didn't have that much so I'd have to downgrade to a burger with no cheese. Miraculously, the price with no cheese came down to $11.05. I included in my report that I'm familiar with the location's prices and actually took a look at the menuboard to be sure it wasn't a franchisee playing hell with the prices or some such thing, and that the employee had definitely not given me the correct total.

Enter QC: "Did the employee give you the incorrect total before or after she totaled the order?"

. . . . yeah.

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