Squaggy11 Wrote:
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> I joined this concern many years back and found
> them great to work with. Recently, they have lost
> many clients, they have omitted telephone help,
> and they are unresponsive to inquiries. (My last
> telephone inquiry was dealt with by someone from
> the sales team, I kid you not.) My problems have
> included being assigned jobs in the wrong state,
> late mailings of required forms, convoluted and/or
> ambiguous shop instructions, the "disappearance"
> of completed reports, and finding the employees to
> display an overall level of incompetence, at best,
> or dishonesty, at worse. I urge everyone to tread
> very carefully if taking assignments from this
> concern.
A sizeable portion of my business is with STN. In my area they have gained, not lost, clients. I have never experienced being assigned shops in the wrong state. Shoppers either request assignments on the Hub, or via email to the scheduler. Nor have I experienced disappearance of completed reports. I save a copy of my report when I submit it. Additonally, after which, a copy of my report is available on STN's site. Specific details of your issues with the MSC may lend credibility to your complaints, and help us determine why things went south for you.