I did my shop on Nov. 11, Remembrance Day, which is not a holiday in Ontario. The only people who get that day off in Ontario are federal government employees. I looked it up to be sure. When I got there there was a sign on the door that said the leasing office is closed. The cleaning person was there and let me in to take a photo of the sign. According to their instructions, if the office is closed all you need to do is take a picture of the closed sign and a picture of the outside of the building, which I did.
I got an email from them saying they would pay me another $10 to do the shop again. They also told me that the "whole company" was closed on Nov. 11. But they had not let me know they would be closed on a business day. I told them that since the job pays $30, I'll do it again for another $30. Then I got an email that said they assigned the shop to another shopper. My shop is still showing as "pending". I know that Shopmetrics shows rejected shops as forever "pending". I have one or two from another company.
So it appears that they got a freebie out of me.
I'm really not impressed. Just a warning.