> (919) 469-5200
> If you know your scheduler's extension, enter it
> then. It'll be the signature in emails sent from
For payment, they say to send an email....been there, done that .... four times.
Again.... we are in the communication business.... that is ... shoppers are... MSC accounting departments are not.
As it stands.... I'll give it about 48 hours before I file a complaint with the Better Business Bureau. Maybe they can communicate better than I can.
I was also missing a few payments from June. The amount was not substantial but enough that I emailed the scheduler first to find out why I was not being paid. The scheduler informed me that I need to contact Confero as she does not get involved with payments at all. I tried to email Confero at least three times and called their office once. I did not receive any type of response but last week I received my payment via Paypal. It took about 110 days to receive the payment.
> Are we talking about one shop? Or a few weeks
> I take the: "they tried to contact me" as a
> problem with a shop? No?
No.... the comment on the shops follows...
"Good job, thank you! Your payment will be processed thru PayPal or Direct Deposit!. For more info, go to www.conferoinc.com and select Shopper Center.
Please NOTE that we now also offer Direct Deposit!"
Now for clarity.... they owe me money for shops, and I received an email asking me to contact them for the payment because according to their accounting department, there is a problem with the direct deposit information. This is the same account used effectively with 30+ other direct deposit MSC's. I removed my direct deposit information and in the emails, I said to just paypal my as they always have. I know paypal works.
Their accounting department does not answer the telephone even though they sent out the email.
The shops are from June 26th (90 days) and July 7th. (80 days)
Now... I've tried to communicate, but apparently not effectively.
I'm still looking for a way to contact Confero that works.....
I hate to say it but I am not surprised. You'll see where I posted about my experience previously. I still have not been paid for any of the promised parking fees since Feb 2014. I called, emailed, emailed through sassie, etc. They never responded.
This is not great to hear (for me). I just sent an email yesterday asking about payment for a job done in August (I too read the payment schedule before I sent the email). I performed 2 shops in September and am scheduled for another one in October, so far. Waiting for payment for a shop is one thing, waiting for reimbursement of out-of-pocket expenses is another. I am wondering if I should cancel the Oct. shop to cut "potential" losses? Advice?
Well, another 30 days has passed without payment. I think it's time to contact the Better Business Bureau in their area. I send emails to the schedulers on the two shops an in a final attempt to contact Confero.
I am so disappointed in this MSC for their failure to reply to emails and phone calls.
I have been paid for most of my July/August shops, but there are a few stragglers that I haven't received payment for yet.
I just logged in to my shop log to look, and I was paid for one 8/31 shop on 10/10, but not my other 8/31 shop at another location, even though it was graded and accepted.
Also saw a nasty surprise... I have been assigned a shop for 10/28 that I did not apply for. I made the decision last month to not take any Confero shops this month because I'm using the slots to fill some gas station audits this month, so I know for a fact that I did not apply for this shop. It's at a location I almost always apply for every month, but... not this month.
Plan the work. Work the plan.
Spork, Confero is a great company and I have always been paid on time.
I do many, many shops through them, and I think my few shops which I have not received payment for yet are anomalies.
I am a bit displeased at being assigned a shop without asking, but I honestly believe the scheduler (who I work with a lot) believed that she was doing me a favor by assigning it before someone else took it, thinking I hadn't had the time to request it yet.
Plan the work. Work the plan.
I'm sorry Ms. Baker is having issues with what seems to be a direct deposit snafu and then a problem with getting paid through paypal, but I don't think the company is having cash flow problems. This looks to be an accounting department issue rather than a Feeman-type situation.
I'd be mad too if I was Ms. Baker, and maybe it's enough reason for nanabelle not to do any shops with them, but I still think the company is sound.
I had a similar issue with Goodwin when I first signed up with them. It ended up taking over 100 days to get paid for one of my shops. It was an accounting department issue. I thought about dropping them, but I didn't. Now they are one of my favorite companies.
Everyone may be getting tired of this thread, but I do have an update.
I agree with DRJ that it is an internal problem with their payroll department and not a problem with "cash" from the company. However, someone at Confero has gone to a great deal of trouble going through the spam folders of the payroll department to insure there was no contact made concerning my inquiries. THAT concerns me. Fortunately, Confero sends an email confirmation to every email RECEIVED by their payroll department, and I have two verification emails which were automatically generated when my emails were received. Unfortunately, the others I had deleted from my email account.
I received an email from the President of Confero, Elaine Buxton.
In contrast in the email dated October 27, she stated,
"We proactively reached out to you on 9/10 with the message below but do not have a record of hearing back from you until 10/21 when we were forwarded a message regarding your payment from the two schedulers you notified about this issue. I have checked the spam folders of the firstname.lastname@example.org email box and find no communication there from you about this."
Followed by this statement,
"I effected the manager override necessary to “unpay” your direct deposit payments and “repay” your shops via PayPal. The PayPal payment will be issued this afternoon."
Unfortunately, that hasn't happened.
Today, I filed a complaint against the company for payment with the Better Business Bureau in North Carolina. I asked for help in receiving payment. I don't know where the problem is, but there are three alternatives.
1) Payroll doesn't have to listen to the President of the company.
2) Payroll has ignored the President's direction.
3) The President hasn't actually told payroll to get a payment to me.
I am having the same issue with non payment. I have shopped for them before and it wasn't an issue. I was not paid properly for one of my shops and have contacted the recruiter and the shopper payment via email numerous times and I get the message that they will respond and haven't.
Unfortunately I would recommend shoppers to stay away from this company until their pay issues are resolved.
> "We proactively reached out to you on 9/10 with
> the message below but do not have a record of
> hearing back from you until 10/21 when we were
> forwarded a message regarding your payment from
> the two schedulers you notified about this issue.
> I have checked the spam folders of the
> email@example.com email box and find
> no communication there from you about this."
> Followed by this statement,
> "I effected the manager override necessary to
> “unpay” your direct deposit payments and
> “repay” your shops via PayPal. The PayPal
> payment will be issued this afternoon."
> Unfortunately, that hasn't happened.
> Today, I filed a complaint against the company for
> payment with the Better Business Bureau in North
> Carolina. I asked for help in receiving payment.
> I don't know where the problem is, but there are
> three alternatives.
> 1) Payroll doesn't have to listen to the
> President of the company.
> 2) Payroll has ignored the President's direction.
> 3) The President hasn't actually told payroll to
> get a payment to me.
> Either way, I still haven't been paid..... yet.
Wow. That is troubling. Especially the part about them "not receiving" your emails.
Oct 28, 2014
Payment from Confero
This message from PayPal indicates that we have sent you payment via PayPal for mystery shops and audits. Please follow the instructions provided by PayPal regarding how to claim this payment. To see which mystery shop and audit visits are covered by this payment please visit your shopper log at www.conferoinc.com to view payments showing a PAID ON date of 10/27/14. If you have additional questions about this payment please contact us directly at firstname.lastname@example.org so we may research your question. Thank you!