I have a big issue with Mystery Researchers, which I have previously mentioned in this forum, but to refresh:
I did the FF menu audits for Insula Research through Mystery Researchers for $15 plus $1 reimbursement in August. When paid on time in September, my pay was there but not my reimbursements; so I decided to take appropriate action due to the concept that I completed the shops as specified, but was not paid completely as specified.
I attempted to handle this internally with Mystery Researchers, but was basically blown off by Pam Simons and Lisa Van Kesteren (lack of response by both). Finally, I escalated the issue and on their normal October payment, I received my reimbursements.
Fast forward to when Mystery Researchers accquired Beyond Hello... I logged in and discovered I was deactivated from Beyond Hello; even though all of my ratings were 8 and above with Beyond Hello and I had never flaked or had a rejected shop with BH.
I contacted Greg, one of the schedulers with Beyond Hello that I had always had good rapport with, and he said he couldn't figure out the reason I had been deactivated, and he forwarded my request to one of his supervisors, Tasha, to figure everything out. He forwarded this to Tasha on October 23rd, and I have still yet to hear anything.
Honestly, I don't expect to hear anything. I just wanted to speak about Mystery Researchers for being petty. Good company to work for, but if you have a dispute with payment, they will deactivate you. No hard feelings though; trust me, I am definitely not hurting for work.
Peace of mind is a lot better than dealing with companies that act like a shopper is just a number to them and expendable if there's a dispute. I'm better off without them and I'm happy with the direction that this industry is taking me.
I just figured I would throw my two cents in about this. Sorry about writing a novella
Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.
Not scheduling for ANY company.
Edited 1 time(s). Last edit at 11/19/2014 09:07AM by DanteScheduler.