SoCalMama Wrote:
-------------------------------------------------------
> Pop Wrote:
> --------------------------------------------------
> -----
> > I have just dealt with HS Brands (Service
> Sleuths)
> > and never again. They are horrible. I did the
> shop
> > and worked hard to provide what I thought was
> an
> > excellent report. The editor rejected it. The
> > guidelines said I should take a tour of this
> > fitness center. The associate who gave me all
> the
> > information I wanted at the main counter never
> > mentioned a tour. When he was all through I
> waited
> > and waited and he never even asked if I wanted
> a
> > tour. I asked him if I could just walk around
> and
> > look at the place and equipment and he said
> that
> > was fine. I thought that would prompt him to
> offer
> > a tour. It did not. The guidelines did not
> mention
> > anything about the associate not offering a
> tour
> > and it did not mention me asking for a tour.
> This
> > editor totally rejected my recorded pre-visit
> call
> > and my on-site visit and report because I did
> not
> > take a tour. Under the circumstances was she
> right
> > or wrong? I felt she was terribly wrong. Even
> the
> > scheduler read the report and said the shop
> should
> > not have been rejected and he told her that. He
> > said the guidelines were followed by the
> shopper.
> > She did not change her decision. I don't believe
> I
> > will do anymore shops for Service Sleuths/HS
> > Brands. They are not the kind of company I can
> be
> > proud to work for.
>
> You did not follow the instructions.
>
> Step 2:
>
> 2. Visit the location and take a tour of the
> facility.
>
> Pretty simple stuff.
>
> You going to file a lawsuit over $20-$30?
> Brilliant. The scheduler does not have the final
> say. The client wants people to tour the facility
> and get feedback on that. The editor is correct.
>
>
> I have worked for HS Brands for over 15 years.
> They have reimbursed me for over $50,000 (not a
> typo) during this time. I did a shop for them 2
> months ago. I forgot to pay cash. The scheduler
> said to submit it anyway. I did. It was
> rejected, as I suspected it would be. I
> re-shopped it. Not a big deal. It was my fault,
> which I realized as soon as I was ready to enter
> the report.
Oh, oh...Get ready to be threatened to be sued by OP (chrsj) but you are welcome to join myself, nutmegstategirl and SoCalMama because we will all be going to crazyland where OP (chrsj) is going to lodge his suit. Be aware that you will have to have enough $$$ to cover your transportation and out-of-pocket expenses.