SoCalMama Wrote:
-------------------------------------------------------
> Pop Wrote:
> --------------------------------------------------
> -----
> > I have just dealt with HS Brands (Service
> Sleuths)
> > and never again. They are horrible. I did the
> shop
> > and worked hard to provide what I thought was
> an
> > excellent report. The editor rejected it. The
> > guidelines said I should take a tour of this
> > fitness center. The associate who gave me all
> the
> > information I wanted at the main counter never
> > mentioned a tour. When he was all through I
> waited
> > and waited and he never even asked if I wanted
> a
> > tour. I asked him if I could just walk around
> and
> > look at the place and equipment and he said
> that
> > was fine. I thought that would prompt him to
> offer
> > a tour. It did not. The guidelines did not
> mention
> > anything about the associate not offering a
> tour
> > and it did not mention me asking for a tour.
> This
> > editor totally rejected my recorded pre-visit
> call
> > and my on-site visit and report because I did
> not
> > take a tour. Under the circumstances was she
> right
> > or wrong? I felt she was terribly wrong. Even
> the
> > scheduler read the report and said the shop
> should
> > not have been rejected and he told her that. He
> > said the guidelines were followed by the
> shopper.
> > She did not change her decision. I don't believe
> I
> > will do anymore shops for Service Sleuths/HS
> > Brands. They are not the kind of company I can
> be
> > proud to work for.
>
> You did not follow the instructions.
>
> Step 2:
>
> 2. Visit the location and take a tour of the
> facility.
>
> Pretty simple stuff.
>
> You going to file a lawsuit over $20-$30?
> Brilliant. The scheduler does not have the final
> say. The client wants people to tour the facility
> and get feedback on that. The editor is correct.
>
>
> I have worked for HS Brands for over 15 years.
> They have reimbursed me for over $50,000 (not a
> typo) during this time. I did a shop for them 2
> months ago. I forgot to pay cash. The scheduler
> said to submit it anyway. I did. It was
> rejected, as I suspected it would be. I
> re-shopped it. Not a big deal. It was my fault,
> which I realized as soon as I was ready to enter
> the report.

Oh, oh...Get ready to be threatened to be sued by OP (chrsj) but you are welcome to join myself, nutmegstategirl and SoCalMama because we will all be going to crazyland where OP (chrsj) is going to lodge his suit. Be aware that you will have to have enough $$$ to cover your transportation and out-of-pocket expenses.

I don't write my reports with the iPhone just for the forum

Hi Chrisj. Was the purpose of your original post only to warn everyone of HS Brands or were you also looking for some feedback as well to see if you had been partly or fully in error and earned the low scores?

If it's the latter, I have an idea. Perhaps you could post some or all of the redacted narrative here. There are other editors here as well as interested shoppers who would be happy to have a look and offer up constructive criticism.

I complete assignments for HS Brands all the time and have never had a problem. I also use there and their properly, and take tours when indicated in the guidelines.

Well my pm from the OP said at least he has a real job and doesn't have to mystery shop. If he has such a poor opinion of mystery shopping, why is he here on a mystery shopping forum? And apparently he IS mystery shopping. Go figure. Anyway, best of luck Chrisj. Sounds like your going to need it.

CoffeeQueen Wrote:
-------------------------------------------------------
> Well my pm from the OP said at least he has a real
> job and doesn't have to mystery shop. If he has
> such a poor opinion of mystery shopping, why is he
> here on a mystery shopping forum? And apparently
> he IS mystery shopping. Go figure. Anyway, best of
> luck Chrisj. Sounds like your going to need it.


Hey CoffeeQueen...I have received numerous pms from OP (chrsj) with threats, etc. but am sparing everyone from having to read them but...

Get ready to be threatened to be sued by OP (chrsj) but you are welcome to join myself, nutmegstategirl, AustinMom and SoCalMama because we will all be going to crazyland where OP (chrsj) is going to lodge his suit. Be aware that you will have to have enough $$$ to cover your transportation and out-of-pocket expenses (per OP).

Perhaps the moderator/facilitator of this blog may want to comment on chrsj's behavior? Just sayin'.

Park City you were the one who started the whole thing and you want to complain to the moderator. You were the one out of line Park City.

WHAT! Just don't get it!

Just deducting points is nothing to waste your energy getting upset about. When you have repeated errors points will be deducted. You are lucky that they are not deducting actual money for the errors that are needed to be corrected. Are you certain that the inconsistencies are not on your end?

Edited 1 time(s). Last edit at 12/29/2014 06:02AM by Shelly.

They are not. They are vary petty mistakes.

Which is it, you made no mistakes or you just consider your errors minor? Some companies will not reduce scores for a few minor errors, others expect the report to be client ready and require no editing. It doesn't matter if you consider the error minor, your client, the MSC, does not. If the MSC has a policy to accept no errors it is not pettiness.

the scheduler changed my scores to make them higher, saying the errors were minor. Such as a small case letter instead or a large case letter

I've done many shops for them. The reports are very detailed, e.g., you even have to re-state the affirmative answers in the narratives, not only comment on the negative answers. There are several sections to complete. Several of my shops were edited by Wordsmith Pros editors, Cassie in particular. After I submitted the reports, I received e-mails asking me to clarify answers, confirm names, double check times, make my comments fit my answers, etc. (it's a VERY detailed report!). I have fixed reports, sent them in and had them sent back for some additional minor work. Since the job pays well, I don't mind. Even with the back and forth tedium, I have ALWAYS gotten tens on my reports! NEVER anything less! I know going in that they take a long time to pay, but I have always gotten the bonus on top of the fee and reimbursement, so I don't mind.