MaritzCX
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I've seen that phenomenon. Basically if you answered the question Yes for did you get the (main brochure, in whatever form you got it) all the followup (did you get this brochure, did you get that brochure) is unnecessary. Only if you answer No to the first question about it do you have to confirm, document by document, that you didn't get any form of the main brochure. So if you answer a bunch of No answers that were not necessary (yes, I know they showed you the questions) if you have to go back and fix anything it empties out all the questions it doesn't really need you to answer.
I must have re-checked all those No boxes three times before I gave up and emailed or called them about it. I think it stopped doing that at some point but I haven't done many bank shops for them in several months so it could have glitched back I suppose.
I must have re-checked all those No boxes three times before I gave up and emailed or called them about it. I think it stopped doing that at some point but I haven't done many bank shops for them in several months so it could have glitched back I suppose.
Time to build a bigger bridge.
It's gotta be a glitch. It also did it on my quiz for the shop. I was thinking I was a moron. I couldn't pass. I had to email the scheduler on it and she passed me. The thing is I didn't realize it was deleting my "no" answers on the quiz (until in hindsight when I was having the same problem with the report). I thought of the idea of the questions being left blank due to a prior question voiding them, but when I combed over it (about the fourth time) I was sure the questions needed to be answered. And that's also what the review was telling me after submit. "These questions need to be answered" in alarmist red, of course. Finally I did submit without these continuously deleted answers included, emailed them that these were "no" and it was just removed from my log, even though I submitted the report and did the shop. Either way I get a headache thinking about it. That very long night was enough to make me stray away from them. Also to do a report six times and then not get paid or even acknowledged for my emails.
Where are we going... and why are we in a hand basket?
I like Maritz. For me it's a trade off. The shops aren't necessarily the highest paying shops, but I enjoy getting the bundled routes dropped in my lap month after month. I am booked well into June thanks to Maritz!
@Lexxycon wrote:
I had massive frustrations with their website not working right, and only after the CX merger. Prior to that I had several shops I woudl enjoy doing for them - low paying, but easy and no purchase. What happened was the website kept erasing my answers, even after saved properly.
Literally, when I went to review all my answers before submission, they would look fine, then I hit submit and it comes back saying "You did not answer <a huge list of questions>." After several frustrating repeats, I noticed it was all the "No" answers - changed to unanswered, as if no selection was ever made. I go back, reselect, get to the review and all is there. Hit submit and it stops me saying all these questions aren't unanswered. Finally the last shop I did, I submitted incomplete and emailed them (Second time - First time was to notify that I was having this issue and ask how to resolve it - no answer). I let them know again of the issue, that all "unanswered were a 'no' and offering them screenshots of the issue in progress. I got no reply and the shop was removed without pay, no return email on it ever. I was pretty pissed.
Anyone else have that same issue?
This is not a criticism but if you had called to speak with a team member about it you would have gotten some help. I have never gotten anywhere with email and Maritz. Phone calls work magic though.
I don't think I'd attempt a report more than twice without contacting them by phone to see if the problem was on their end or mine. One time I thought it was their problem it was mine -- my internet service had dialed my speed down to a crawl and the pictures just wouldn't go through. I thought their end was unable to accept them.
Time to build a bigger bridge.
@CoffeeQueen wrote:
This is not a criticism but if you had called to speak with a team member about it you would have gotten some help. I have never gotten anywhere with email and Maritz. Phone calls work magic though.
Agreed, no offense taken. @dspeaks also. It was at night with the deadline looming. I couldn't get ahold of anyone by phone. I was trying to finish up multiple reports at then end of the day. I was mostly mad that my messages were unanswered, assignment removed even though I submitted it. But oh well. They weren't my favorite company so it's no huge loss. I'll check back to see if things have changed in a few months. If my quiz is acting goofy (screenshots help), I'll have the heads up before it's night time and I have a deadline, so I can call and adress it. I just never had a problem before so I didn't expect to have one at the last minute. As I recall, I saved the Maritz report for last that day thinking it was easy due to the least narrative. That didn't help matters.
Where are we going... and why are we in a hand basket?
I like Maritz and do a lot of business with them. My biggest frustration is getting on their job board first try.
I was wondering about Maritz. Last year I signed up to do shops for them. And I put in for the shops around my area. And there is a lot of them. Everytime I went in to check on the shops that I put in for they were assigned to someone else. I called them and asked them what I was doing wrong and told them the situation. They said that they wanted me to send them some pictures jpeg 640 x 680 and I did. I got a email saying they were great pictures and that was all I heard from them. I called a couple of times and I got a message machine and I even emailed them on their site and nobody bothered to call and email me back. Just wondering if it is this hard to get ahold of them just to start working for them, I wonder what they are like when you do work for them????? The shops that I put in for I have done them for other companies for the past 12 years. And I told them so.
Bunny, Best bet is to call them - don't email. They are easy to reach and helpful. After you do 6 or so shops for them you will be able to self-assign.
@bunnyshopper2 wrote:
I was wondering about Maritz. Last year I signed up to do shops for them. And I put in for the shops around my area. And there is a lot of them. Everytime I went in to check on the shops that I put in for they were assigned to someone else. I called them and asked them what I was doing wrong and told them the situation. They said that they wanted me to send them some pictures jpeg 640 x 680 and I did. I got a email saying they were great pictures and that was all I heard from them. I called a couple of times and I got a message machine and I even emailed them on their site and nobody bothered to call and email me back. Just wondering if it is this hard to get ahold of them just to start working for them, I wonder what they are like when you do work for them????? The shops that I put in for I have done them for other companies for the past 12 years. And I told them so.
Maybe someone is self-assigning the shops your applying for. You just need to get past the initial shops so that you can self-assign. LIJake is right, call them but only during normal business hours for their time-zone. (I think it's Central.) Keep applying for shops and you will get some. Do them well and you may be able to self assign very quickly. They let me after the first shop.
Sorry you're having problems with them. I've never had a problem with Maritz. I've been with them for about 5 years now. They call me from time to time, usually about once a month to see if I can take on more of their shops, usually towards the end of a cycle when they really need the shops done. I've negotiated with them, but in order to get what I want, I start out really high so when they counter, it's actually pretty much where I want to be.
I love, love love MARTIZ! They are great to deal with and everyone there is so nice. I have never had an issue with anyone. Every time I have ever called, I have spoken to a live person. I have never called past 9:00 PM though, because that's when they leave. Their reports are the easiest I have ever done!
@dspeakes wrote:
@jilummer wrote:
I don't think anyone in this thread is really "bashing" Maritz. I think Maritz could improve their computer systems and the schedulers at Maritz agree that they can be improved. I agree with complaints about haggling over bonuses. It wastes time. They instead could publish the bonus the supervisor is willing to pay on their job board and be done with it, instead of trying to find a shopper who will do the job for less than what they will pay for the job.
You're new here. there has been plenty of Maritz-bashing, insults against the schedulers, calling them dinosaurs because they prefer the human touch to an impersonal technology, maybe not so much on this thread per se, but plenty of other threads.
It's ironic that you state nobody in this thread is bashing them, and then you proceed to criticize them on every aspect of their business. It's their business model, either work with it or don't. But if I were a Maritz scheduler and saw some of the comments made here by people who shop for them I think I'd be making a list and putting those names at the bottom of my "bonus shop" phone call list.
Think about this: if they did just post the bonuses for all the world instead of selectively offering them to their best shoppers, what would happen? Yup, all those incompetent people who flaked the job at $10 would jump all over those shops and then flake them at $50. The bonuses are offered by phone to people they know will be reliable and not flake. The purpose of a bonus isn't to get the job "taken" it's to get the job "done right."
Their business model works for them. They have no reason to have a business model that works for a bunch of complainers who think they shouldn't have to talk to human beings on the phone and should get bonuses just because they want them.
Wow...Aren't you the sanctimonious one !!!!!!!
Edited 1 time(s). Last edit at 04/28/2015 03:00AM by parkcitybrian.
Sweet ladies call me offering low paying bank jobs when another MS has the same bank/date/location at nearly twice that. I sweetly ask why they don't pay the same as their competition but I've not gotten a straight answer.
I didn't say I did not like them..I do. I simply said they can be irritating to work for.. mainly due to the aggravation of submitting invoices and receipts twice. The first shop I did for them was a gas station and I got separate receipts for gas and another for a purchase in the store. I did not know they only give you one upload link so I had scanned mine separately. This led to all kinds of confusion. First I got an email that they had my gas receipt but not the store. So I send the store receipt. Then I get another email that they have the store receipt now but not the gas receipt...more repitition. Anyways, they told me to scan them both together from now on. I just wish they had made that clear to begin with.
@dspeakes wrote:
I love Maritz. What other company gives out their phone number and actually has people there to answer it? Yes, they're a bit behind the times but I find it a refreshing change from the impersonal emails and the non-answers I get from most other companies I try to contact.
I've gotten huge bonuses for remote shops and the two times I made a mistake (shopped wrong bank once and the wrong time period on a gas station) they did not deactivate me over it as some other companies might have done. The shops and reports are simple. The pay is on time. The people on the phone are nice, respectful, and helpful and if they don't know an answer they find someone who does.
If you don't like Maritz -- don't shop for them. I have companies I don't like and I just don't shop for them. I don't come here and bash them. There are over 200 companies to shop for. If you don't like one, ignore it, don't bash it. Different strokes for different folks. One size does not fit all.
none
Ya ever get a call from that one dude that works at Maritz and as he's introducing himself you think, "Woah, a guy at Maritz??"
It gets me every time. It's like finding a leprechaun.
It gets me every time. It's like finding a leprechaun.
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Apparently he is quite the ladies man too. Ever call and ask for him? Instead of "let me transfer you" it's always "awwww, he's so sweet." Or something similar.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I've never had to work with him. What team is he on?
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
I thought bgriffin and hoju were men but they seem so interested in talking to the "Ladies Man of Maritz" that now I am second guessing myself.
It's a new world out there Sybil! Times have changed. Equality and all that!
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
LOL. I thought he sounded sexy. 
Wish he'd call me more often. And not about mystery shopping. 
Wish he'd call me more often. And not about mystery shopping. Time to build a bigger bridge.
It never ceases to amaze me how any discussion of their antiquated practices results in someone accusing everyone who offers an opinion of bashing. To their supporters, you are absolutely right that the rest of us do not have to work with them. Meanwhile, the purpose of this forum is to educate and enlighten. Discussing their penchant for phone versus email or a report system that may not be as efficient as others allows shoppers to make an educated decision about whether the practices work with their own business or not.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I DO work with them and love them, but I can still name a bunch of things I'd love to see change. I think there are critical posts, but I don't see anything here that rises to the level of bashing.
To me, the "bashing" posts are those that comment "Xxx is rude and unprofessional" "xxx is a bunch of scanners" "don't work for xxx" "don't waste your time with xxxx" ..........
To me, the "bashing" posts are those that comment "Xxx is rude and unprofessional" "xxx is a bunch of scanners" "don't work for xxx" "don't waste your time with xxxx" ..........
@AustinMom wrote:
I DO work with them and love them, but I can still name a bunch of things I'd love to see change. I think there are critical posts, but I don't see anything here that rises to the level of bashing.
To me, the "bashing" posts are those that comment "Xxx is rude and unprofessional" "xxx is a bunch of scanners" "don't work for xxx" "don't waste your time with xxxx" ..........
= "The voice of reason"
@AustinMom wrote:
"xxx is a bunch of scanners" ..........
SO sick of MSC's scanning me.
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
From a cinematic masterpiece called "Scanners." Hoju, I didn't know you had acting abilities also.
[www.youtube.com]
Edited 1 time(s). Last edit at 04/29/2015 07:14PM by Sybil2.
[www.youtube.com]
Edited 1 time(s). Last edit at 04/29/2015 07:14PM by Sybil2.
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