HS Brand / Service Sleuth Payments
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My experience suggests otherwise. They are SUPPOSED to pay July shops on Sept 30. They were also SUPPOSED to pay June shops on Aug 31. I noticed someone said they were not going to repeat the excuse they were given but I have no problem with that. I was told "due to vacations the clients are paying them late so they are paying shoppers late."
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I have been paid either close to on time or on time exactly once that I recall. Otherwise they have not been terribly late, but late is late. Add that on to some long terms already and it's too much.
When a company cannot pay shoppers until the client pays them I do not write them off. However, I am extremely cautious of shops requiring a reimbursement. IMO, companies whose cash flow is that tight are not set up to ride out any downturn. While losing out on my time sucks, it doesn't suck as much as losing actual cash.
I've been through that before with a company shutting their doors with absolutely no notice. It was made more aggravating because they must have closed up right about the same time as my last monthly route of videos for them which cost me $35 in cash, $25 in gas and five hours time. The reason I know it was before rather than after, they didn't even bother to send that work to the client. A phone call or email would have saved me the time and money since they were current on payments at that point.
Edited 1 time(s). Last edit at 09/04/2015 06:34PM by LisaSTL.
When a company cannot pay shoppers until the client pays them I do not write them off. However, I am extremely cautious of shops requiring a reimbursement. IMO, companies whose cash flow is that tight are not set up to ride out any downturn. While losing out on my time sucks, it doesn't suck as much as losing actual cash.
I've been through that before with a company shutting their doors with absolutely no notice. It was made more aggravating because they must have closed up right about the same time as my last monthly route of videos for them which cost me $35 in cash, $25 in gas and five hours time. The reason I know it was before rather than after, they didn't even bother to send that work to the client. A phone call or email would have saved me the time and money since they were current on payments at that point.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
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"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Edited 1 time(s). Last edit at 09/04/2015 06:34PM by LisaSTL.
I've experienced delays in payment, but responses to email has been lightning fast. As long there's communication I'm cool. The silence treatment from people who owe me money just makes me more determined to get an answer.
I do a regular shop for this company every other month plus other shops that come up. I'm always paid eventually. Most of the time the pay comes how they specify. Sometimes I'm wondering where my PayPal deposit is. My suggestion is to keep good records. I have never not been paid, but it has been late a time or two.
Silver certified for 11 years and happily shopping Arizona!
I completed 3 shops for them in June. The 5th, 19th, and 26th. I was paid for the June 5th shop on August 29 and have yet to see anything for the others.
This is my main reason for not doing a lot of shops for them. Imagine getting paid like that by your regular company. I also didn't like their slow response, whether I am accepted or not, on job requests. That is why I like MF even with their habit on booting regular shoppers. You get notified when you get paid to the day every month.
I agree their payment terms are too long to begin with and then when they pay late even per those terms it is quite annoying. However, I will say that I sent a rather b***** email to them about it last week and yesterday a few hours after payment went through I got an email from the lady checking to ensure that I received the payment.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
@bgriffin wrote:
I noticed someone said they were not going to repeat the excuse they were given but I have no problem with that. I was told "due to vacations the clients are paying them late so they are paying shoppers late."
Sounds like she uses the same excuse with others. What a pity. I am pretty happy one of their former clients went with a Canadian MSC recently. Pay is slightly up and pay is every two to four weeks. Hoping the same will happen for atleast one of their other current clients being shopped in Canada.
Silver Certified ~ Shopping all of Toronto and beyond
@bgriffin wrote:
I agree their payment terms are too long to begin with and then when they pay late even per those terms it is quite annoying. However, I will say that I sent a rather b***** email to them about it last week and yesterday a few hours after payment went through I got an email from the lady checking to ensure that I received the payment.
Yeah it's almost insulting. Depends on how you look at it - sure great you get a response but then you get one saying that the client is on vacation or something to that effect blah blah. Like that's your problem. Honestly, I've shifted to working more with other MSCs so I get money sooner but unless they don't pay altogether (or later than they already are), I'll probably pick up the odd shop just for extra investment money.
Silver Certified ~ Shopping all of Toronto and beyond
Just checking to see if anyone has gotten payments for August shops from Service Sleuth yet?
Nope! They've been running late for months now.
I am not sure about months. My July payment was on time.
Silver certified for 11 years and happily shopping Arizona!
Is there an email address I can send inquiry about payment to?
The home page of the website says July shops will be paid by October 15th. They are not paying August shops yet.
On the sign in page, there is very clear information on who to contact if you have payment questions/issues. Her name is Lisa. She is responsive so anyone with past due payments should email her.
If you do a shop on July 1st and they don't pay until after Oct 15th that's 3 1/2 months. Rounded up that's 4. 
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Yeah, but if you do a shop July 31, and they pay October 15, it's 2 and 1/2 months, rounded down is 2. ;-)
Late is late is late is late. Oct 16th and no payments as promised. 
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
@Roxie wrote:
Yeah, but if you do a shop July 31, and they pay October 15, it's 2 and 1/2 months, rounded down is 2. ;-)
halves are rounded up not down
They would have to pay on the 14th to round down. And we all know they never pay less than 15 days late.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Edited 1 time(s). Last edit at 10/17/2015 03:25PM by bgriffin.
I don't have any problems with slow paying companies. I reconcile my spreadsheet quarterly, unless it's a payment for one route that is worth more than a couple hundred. I'm always paid by the time I go looking for payment.
@scanman1 wrote:
I don't have any problems with slow paying companies. I reconcile my spreadsheet quarterly, unless it's a payment for one route that is worth more than a couple hundred. I'm always paid by the time I go looking for payment.
Me too. The only time that I call, is if I am out over $1500 or so. Otherwise, in almost 20 years, it always arrives eventually.
Slow is one thing if they follow their schedule. When a slow paying company is also later than their own slow schedule, that is another thing.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
When I used to work with them it really didn't matter what their website said, they paid in about 3 months. If you got payment earlier than that, it was a pleasant surprise. Since rotation on the shops I did was also 3 months, when I got paid for one I was ready to take it again. If you registered to get paid in 2 months, obviously you have a reason to be annoyed. If you registered to be paid/reimbursed before you did the shop again, that pretty much worked. Eventually I always got paid and I don't remember any time when I got paid less than I expected. It was not a company I was willing to spend money on something I did not want/need anyway, so it pretty much worked.
I was paid for July shops on 9/30 which is on time for their payment schedule which is listed as 60 days after the end of the month of your shop. July was the first time I did shops with them so I do not have any other payment history.
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