The editor is correct in this situation. The answer in your report contradicted your final commentary. By offering more than was asked in the report, you kinda shot yourself in the foot.@dalpal wrote:
Same for the condiments: I answered yes, all items were on the table and clean. The editor did reply to me today, and said on that question, I should have said NO, since the bottle wasn't full. (That wasn't part of the question.) In my closing summary/commentary was where I mentioned the bottle being almost empty (after I had used some), and in hindsight, guess I should have omitted that.
The client pays the MSC and the MSC pays the shopper. It is not for shoppers to decide what to tell the owner how to run their business and this includes "free reporting." If it is not on the report and/or in the guidelines, don't mention it. The exception would be if the report has a section for giving your opinion or discussing anything else that happened during the shop which was not covered in the report. Some clients offer that option, many do not.@dalpal wrote:
And perhaps I should give less commentary in closing, even though you would think the client would want to know what things (outside of the form questions) might be influencing a guest to not return. But, maybe not?