Greetings, fellow shoppers (and any night owls that might still be up)!
Looking for some insight on your experience with editors at Beyond Hello. I've been shopping for over 10 years, just casually, maybe half a dozen shops a month, but I consider myself an experienced shopper, having done a wide variety of industries for several different companies over the years.
I did what I think was my first Beyond Hello shop last week, for a wing lunch, and was really surprised to have the editor email me today with only a score of 7, due to 7 alleged errors or contradictions. He listed the question number of each error/contradiction and a short reference to the topic, but unfortunately, I didn't see an option to save a copy of my report before I submitted, so I'm having a hard time understanding how the form's question was worded and how I could have made so many mistakes. I did reply to him and ask if I could get a copy of my original report, so that I could better understand my errors. Waiting for an answer back.
Couple examples I got dinged for that I can remember from the form:
1) The greeter and the server were the same person, so I answered the grid questions about the person while she was serving in each capacity, then commented in the closing paragraph that one person was acting in two roles. Evidently this was an error, as the editor said he changed my report to say I did not have contact with a greeter. Not sure how I would know that I was to answer that way, as there was no directive in the instructions to apply to this circumstance.
2) Another question asked if the condiment station on the table was present, had all the appropriate pieces, and was clean. I answered that it was. In my commentary, I mentioned that the ketchup bottle was getting close to being empty before I finished my meal, but the server didn't come by for me to ask for another bottle. The editor counted this as a contradiction against me, since the bottle wasn't full. The question didn't ASK about the level of fullness, just if the containers were there and clean.
The other supposed errors/contradictions were similar, but without seeing the form again, I'm uncertain how I could have really been off on so many. I have a feeling my commentary was too much information, which for most MSC's, that is usually desired, but maybe not so here.
I'm just a little befuddled how this shop could have been so "off," as I usually score 9-10's with other MSC's.
I see there are more of these shops open in my area, but I'm a little gun-shy now, until I can figure out what happened. Anyone else have any insight to share on these shops? Thanks much!
Chris