I was frustrated, but my story has a happy ending.
My biggest beef with Intelli-Shop is that I almost never receive replies to anything.
One of their shops was a circuit, but one of the locations was over 400 miles away from the other four. It was a typo in the address which made it appear to be close.
I tried emailing the support address from my welcome email. It bounced.
I tried calling, but couldn't find a number on their website.
I found a number on their Facebook page, but that went to a full voice mailbox.
I sent an email to the person listed as the scheduler. He wrote back saying "Sorry, but that route is what the client wants." Not a chance that anyone would take it.
After a week went by, I wrote back asking again, and this time I was told to just apply for it and he would take out the bad location. I did that and went back to check in a few days and my application was deleted.
I tried applying to other shops, but they were all removed from my applications. I finally talked to a different scheduler who told me that my account was "secretly disabled". I asked him if he had contact information for the company that worked. He didn't, but I managed to find a non-toll-free number.
I called it. First ring, it was answered by a helpful woman. I explained what happened, and she said that the person who takes care of this was on another call, so I should leave a message on his voicemail and he would get right back to me. Within a day, I had an email from him apologizing for the trouble and indicating that he had reactivated my account.
TL;DR: Don't count on replies to calls or emails, but they seem to pay reliably if you do a shop.