Thank you for registering with our forum to let us know about your problem with Matt and with Intellishop. Although I think your post is unnecessarily harsh to the point of "bashing," I am sympathetic and wish you luck in getting it resolved. Calling Matt an "idiot" is certainly rude and over-the-top. I can tell you that, having had dealings with Matt, he is definitely not an idiot. Although your post sounds poorly written and confusing, you do not sound like an idiot to me, so I am guessing you are just angry and calling names rather than really believing Matt is an idiot.
If you go to the main Intellishop page, you can select "Meet the Team," and the photographs and names of their top team members are shown. It should be easy for you to identify Intellishop's owner and Chief Client Officer. Anyone smarter than an idiot could probably find it, especially with the clue I just gave you.
Based on your wording, I can certainly see where there might be confusion about your meaning. I have not had any difficulties with Intellishop or with Matt.