From my experience with these shops, the way the report is set up, it will flag certain answers that they consider conflicting with answers provided to different questions. IMHO, it sort of sets one up for giving a better than the experience report. For instance, if someone is observed cleaning any part of the restaurant, don't even think about marking off for something being not clean, even if they weren't cleaning that area. Enthusiastic must be checked off in the beginning in order for you to rate the restaurant crew as "enthusiastic" later on. I found that out the same way the OP did. If your bun is soggy, but you ordered mushrooms on the burger, you can't say the bun was soggy.
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The more I learn about people...the more I like my dog..
Mark Twain