Giving the entire gas station a rating of 5 because the cashier gave you a dirty look? Gimme a break. That is just ridic.@jay225 wrote:
i normally give anywhere between a 7 to 10. if the stations is in good shape, and i get good service inside, they'll get a 10. a guy yesterday damn near got heated when i asked for my receipt. he threw it down on the counter, and gave me an angry look. i had no other problems with the station, but he was a prick so i only gave them a 5.
Getting emotional is different than emotions.@LIJake wrote:
I can't and don't get emotional over any mystery shops. We are supposed to stay neutral so there is no room for emotions.
But the responses to "How I felt" are all emotions.
You did not explain this in your original post. I based my comment on your comment about the cashier giving you a "bad look." The whole thing is subjective. A bad look to you could be an indifferent look or tired look or whatever look to another shopper.@jay225 wrote:
the guy was a dick the whole time I was there, from my mystery shop visit through the audit he created a bad vibe, I even checked off "uncomfortable" for the first time.. i'm supposed to be satisfied with that? realistically, i would never go there again, so it'd be a 1, except the place was in good condition. he didn't just give me a bad look. he annoyingly said "for that?", and slammed my receipt on the counter.