Trying to understand Maritz Invoices...

I completed my first two shops with Maritz this week and have questions about the Invoice process. Will I get any sort of confirmation that the shop has been approved? Both are listed under completed shops. If so, do I need to want until I receive confirmation the shops were approved to send the Invoice? If I haven't received any requests for more information/clarification within 5 days, if that a fairly sure sign I will be paid for the shop?

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I submit my invoices right after I submit the report so as not to forget. Once it's 14 days after you've submitted the shop, you won't be able to submit the invoice anymore and will have to call to get it submitted so that you'll be paid.
Once the shop switches from "My Current Shops" with "No Action Required" over to "My Completed shops", it's usually good to go. Of course, the client can always have a follow up question, or something unusual can happen, but in my experience once it switches over, it's usually good.

Shopper in California's Bay Area

Thanks - I was wondering why you do after 14 days and haven't invoiced. Will they eventually pay you or that money is lost until you contact them to be submitted?

@Canada_Shopper wrote:

Thanks - I was wondering why you do after 14 days and haven't invoiced. Will they eventually pay you or that money is lost until you contact them to be submitted?

From what I understand from this forum, the money is never sent to the shopper if they don't contact Martiz to get it invoiced.

Shopper in California's Bay Area

I always invoice them immediately after finishing my reports, it only takes a moment and you're all set.

Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain

Thanks - I need to keep better spreadsheets. Is it just me (since I am in Canada) or do they not know geography very well? I sometimes get calls that I would have to fly to complete! :-)

Rhia, If you haven't invoiced when you debriefed do so now. Go into your shop and hit submit an invoice. It is easiest (and best) to debrief and invoice right after you complete your shop. No invoice, no pay.

If you forgot to do an invoice, Maritz will not remind you. If you realize you haven't been paid for a shop, you call Maritz and they will give you an email address to send the receipt to. Your check will then be processed in the next payroll cycle. I apparently didn't submit an invoice once....

Edited 1 time(s). Last edit at 04/14/2016 10:52PM by eclark3.

A lot of good advice here. My suggestion, in addition to what others have said referring to invoicing immediately after submitting your day's shops/reports, is that you need to have a spot on your worksheet that says "Date of Invoice" and "Invoice ID".
After you have invoiced the shops, be sure to enter the date of the invoice and the subsequent invoice ID on the worksheet. You will thank yourself later on. Its good for tracking your payments and good for advising Frances at Maritz if you find you have not been paid.
One last thing - save the invoice information in a file labeled "Invoices". Save it as the date of the invoice. Good for tax reasons, etc.

I think now u do not have to send in the receipt image right?

@HerbKeera wrote:

I think now u do not have to send in the receipt image right?

That's right as they will now see the receipt that you put in the report if it was required (so you are still uploading the receipt --just not two times!). You still need to do the invoice though. I do it right after I finish the report so I don't forget. There are other companies that do the invoice thing to as it must be for accounting on their end (Market Force, Service Connections come to mind but I'm sure that there are others). It does seem to be that the ones that use their own software system (instead of using Sassie, Shopmetrics, etc.) have the invoice requirement.

Shopping across Indiana but mostly around Indianapolis.

So I tried to submit one. I guess it worked. The other I got the message, "This project can not be invoiced via the web" and something about mailing in materials. That doesn't sound good at all. Shop shows as being complete. Anybody know why they would be wanting materials mailed in? And what materials? Eventually, I'll ask them, but I wanted to ask here first to be prepared for what they may say.

There are some shops which require you to mail them something. The something might be pieces of mail (I have done those). I had one a few years ago which required that I buy a gift card (I think) and mail it to them. Could be anything. What do the shop instructions say?

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

After 3 years I'm still just trying to understand Maritz.

There are reasons that a body stays in motion
At the moment only demons come to mind

Definitely make sure you invoice!! I called Maritz about a shop I did in March and it was then discovered that I hadn't been paid for several jobs. Somehow it slipped through my record-keeping. I'm starting to think Maritz makes this complicated so that they don't have to pay shoppers like me that forget to invoice.

How would you be expected to invoice a Maritz shop that there are no receipts, such as a gas station shop that requires report and pictures only?

@Ltchatty wrote:

How would you be expected to invoice a Maritz shop that there are no receipts, such as a gas station shop that requires report and pictures only?

Very easy: Follow the invoice procedure - submit the Visit ID as requested. That's pretty much how one invoices for Bank shops where there is not a receipt.

In the old days when they required a photo of the receipt, I would submit the location's overall photo and for banks, the banker's business card.

If you're confused, call them. Don't waste time complaining about them, invoice them first!

I've done plenty of shops where I just submitted a picture of the site. Now we don't even have to do that. It doesn't even take 30 seconds to invoice these days. I fail to see what the big deal is.

@CoffeeQueen wrote:

I've done plenty of shops where I just submitted a picture of the site. Now we don't even have to do that. It doesn't even take 30 seconds to invoice these days. I fail to see what the big deal is.

It's not a big deal if that's all there was to it. In my case, the first Invoice was that simple, the second said the invoice couldn't be made via web site and to mail in the materials. I've sent an e-mail to figure out what they are wanting me to mail in. Both of these Invoices were for the same client- different locations, which is why I find it so odd.

With Maritz I keep the most detailed records. I learned the hard way last year when phone shops that needed corrections did not got through despite several attempts to submit. They did not take or return calls either during that time period. Finally when I did receive a call it was to say, oh well, we reassigned them.I had to get nasty over 5 bonused Shell shops in which the bonus did not appear on my invoices.

On the other hand and times usually I get the corrections made to the bonuses. They do offer the ability to negotiate bonuses. And except for this two week period of time last year they are good about either accepting or returning calls. So in the balance I deferred any action on the loss of income and prefer to keep working for them.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

Has anyone else had this issue with the company that does the home improvement store shops that are blue? I was contacted to do urgent shops and was offered nice bonuses to complete them. I completed them and turned them in on time and noticed the incentive was not added to the invoice. I contacted the MSC and they indicated the scheduler had not made note of it. They contacted me again to do another urgent shop for a bonus and I told them I would not shop for them until they resolve the previous issue and they went silent. This is not the first time I have encountered this type of lapse with this MSC. I never have had issues like this with any other MSC in all the years doing this. Beware! A bonus is not always a bonus from this MSC with home improvement shps.

@RhiaB wrote:

@CoffeeQueen wrote:

I've done plenty of shops where I just submitted a picture of the site. Now we don't even have to do that. It doesn't even take 30 seconds to invoice these days. I fail to see what the big deal is.

It's not a big deal if that's all there was to it. In my case, the first Invoice was that simple, the second said the invoice couldn't be made via web site and to mail in the materials. I've sent an e-mail to figure out what they are wanting me to mail in. Both of these Invoices were for the same client- different locations, which is why I find it so odd.

Have you called them to ask what the deal is? I would do that immediately.

Sorry for the double post.

Edited 1 time(s). Last edit at 04/21/2016 07:08PM by CoffeeQueen.

I think Maritz throws in the invoice step hopping that you forget to invoice them and they get to keep your fee. Their system is archaic.

@Deenee wrote:

I think Maritz throws in the invoice step hopping that you forget to invoice them and they get to keep your fee. Their system is archaic.

You're an Independent Contractor - essentially, you're a business entity that has contracted to perform a service (by virtue of assigning the shop to yourself) for this business (Maritz). You have read their guidelines and have agreed to perform the service in accordance with those guidelines. for some reason you did not follow each step of those guidelines and therefore, did not receive your payment for the service you provided.

So why would make such a derogatory statement when it was not their fault but your own lapse in performing the service per their guidelines?

I'm assuming your statement is rhetorical.

If MSCs are concerned about the on-going push to consider shoppers "employees" and not ICs, every MSC would require invoicing.

In all the years I was in business as an owner, all my clients were invoiced regularly. It's how business works.

I totally agree. The worst part is your shop disappears after 14 days so you have no idea.

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Trying to understand Maritz Invoices...

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