I was supposed to do a visit today for Goodwin that required a recorded phone call first. I attempted several times to call via the 888 number they have set up. Each time the system told me it was connecting me to the store, but I would get disconnected instead. I called the scheduler, as well as another person at Goodwin, with no luck and left messages for both. I also emailed the scheduler. It was late in the day, so I am not too surprised that I haven't heard back from anyone yet.
Unfortunately, recent experience with Goodwin has eroded my confidence that I will be contacted at all. A couple of weeks ago I made multiple attempts to contact a different scheduler on a different project. The documentation stated that, if I needed more time to wait for an estimate from a company, to let the scheduler know. Guess what, after multiple attempts, I never heard back and their automated system kept threatening to cancel the project. I finalized the best I could and left it for them to figure out.
So here is my question: I am happy to reschedule the shop, even though it was their system that kept me from completing it. However, the online portal will not allow me to reschedule, only cancel. Should I just cancel tonight and get dinged in their system for flaking, or wait until the morning and hope they call me to sort things out. I think I would rather cancel than get the automated axe, but I am still willing to just complete the assignment another day.
I don't do a lot of work with Goodwin, but these two experiences this month are leaving me a little gun shy for doing more. Their rates aren't very good, but they are always looking for shoppers in my area to complete assignments. I used to get bonuses when they posted projects in Prophet, but it seems like since they switched to iSecretShop, the bonus system went out the window.
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Could I have a receipt please?