Mod note: The exact same thread you started in the Kudos section has been combined with this one to keep replies in one place. No need to start two threads on the same subject
Recently I signed up for a shop with Sinclair Metrics, a video shop. The shop is to take place on June 7. I have my own equipment and the company has a copy of my driver's license. Gina sent me an email requesting a copy of my driver's license and to complete an additional training module that was unrelated to the shop I was conducting. I would gladly complete the module and send information required, however, my wife was in the hospital in labor from Thursday at 4:30 PM till finally giving birth on Friday at 7:30 PM. Stronger person than me! Obviously, checking emails or anything like this is not on our minds, especially with this being our first child after a miscarriage. I logged and began checking my emails and shopper accounts. I did not receive an email indicating the shop had been cancelled but noticed it was on SInclair's site. I sent Ms. Henrandez an email and she responded with the following:
"Mr ????,
because of the date you scheduled and the time it takes for me to arrange a camera to get to you and the additional training and need for your DL to be sent to me so I can inform our accounting department to waive the deposit fee, time was of the essence to receive a response from you. This had nothing to do with being family friendly or the fact your wife just had a baby. This had to do with the shopper understanding that there was additional training needed; this was in the ????? briefing and it was your responsibility to make sure you completed the requirements prior to scheduling the shop.
I will close your account as of today unless you inform me otherwise and you are more then welcome to shop our other clients, however based on this I do not feel you are a good fit for the video shops we have.
All others shoppers I contacted for this client who were missing training or needed to get their DL to me replied the day of or the following day I sent the email and have completed the requirements. You had the option to complete the training, submit your DL and reschedule but you are choosing to take this route and I respect your decision.
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Thank You,
Gina Hernandez
I responded with I have no use for a company like this. Maybe overreacting but a company or scheduler that does not have sensitivity to shopper's personal lives needs to go. I will be sending kudos to all the wonderful schedulers and companies out there. I also may post the positive emails sent congratulating me and indicating understanding, something Ms. Hernandez lacks. Make up your own minds. I just wanted to let others be aware so informed decisions can be made. I did complain to the company by calling them and I was asked to send her emails to them for review. My account was deactivated by Ms. Hernandez. Funny complain and get deactivated despite having shopped for them for a while with one scheduler contacting me regularly because of the good work I have done. What are your thoughts?