I just applied for and was accepted for a recorded phone shop earlier today. Then 2 hours later I was sent a list of 24 people that I am not allowed to talk to! That seems to me an excessive amount of people to avoid. This seems more in the territory of a targeted shop. Not sure how many people work in this facility but I might end up spending a lot of valuable time on one $5 phone call. Has anyone else done any phone shops for them?
I have done 100's of phone shops for this MSC; some recorded others not. The scheduler is good about communicating with you so I would suggest voicing your concerns - Usually they only want a specific number of tries before they either want you to end the call or allow you to shop whomever answers the phone on the third call (for instance). When I had "targeted employees" I was given a list of dates the target worked. I tried on those dates and if I did not reach the target on three of the dates listed I was able to shop whomever answered the call. Email your questions to the scheduler and they will work with you.
It went great. I could actually see the guidelines before confirming the shop. I usually cannot see guidelines for other MSCS who use sassie until after I self assign/apply AND confirm. I didn't double check that. I did email the scheduler, but once I found my answer I let her know that I no longer needed assistance. I only had to make 2 tries and then could perform shop on whoever answered the third time. I panicked for nothing anyway, an approved target answered on my first try. So all well that ends well. Thank for your help everyone!