I am an experienced shopper, and it seems to me that Intelli-Shop mystery shopping company is looking for an opportunity not to pay the shopper or to keep a deposit $100 you give them as (a security for tickets) and not return it back to the shopper after the shop was successfully performed.
I had to beg to my $100 security deposits twice scheduler Matt Liasse and Michael Rody for up to 10 days, emailing them daily. Even once I had to send email-request from the website's general form because the scheduler did not reply to a few of my emails. Eventually I got the deposits of $100 for tickets back, but I did not want deal with these two schedulers Matt Liasse and Michael Rody again any more.
After a few months, I forgot about my bad experience and I again accepted mystery shop assignment from Michael Rody. After I performed the shop correctly, he did not pay for the shop; he used as an excuse: You did not submit the readable copy of the receipt.
It was false, the copy was emailed to him and I proved it to him. And they eventually paid me for this shop, but I had to spend my valuable time on the stupid several days email conversing with this person. It was in June 2016.
I again forgot about the bad experience and again accepted a mystery shop in October of 2016 from the scheduler
shannon.scarberry@intelli-shop.com. And it was a mistake. Now I quit with Intelli-Shop totally. I performed the shop on October 27 and as they recommend, I had to check my emails for a few days in case they had any questions. They did not ask me any questions and did not send the shop review as they should do. Everything was dead and I got curious after a few days. I checked my shop log and see a note: "Shopper did not perform scenario correctly."
It was a very simple shop and only a total idiot would not perform this shop correctly. I performed it correctly. I emailed a question "What was wrong?" to Shannon Scarberry -
shannon.scarberry@intelli-shop.com and she replied that I did not say a particular phrase correctly to the employee as I should. Actually, it was a simple phrase and I said it to employee as I should, correctly. I said to scheduler Shannon Scatberry about it. She said in email that in my report I wrote it in different words. I was filling report in a hurry one hour before deadline for submitting this report, and how would I know that I had again repeat in this report exact same words I said in a real life? I used just general words with the same meaning and I thought it would be enough for them to comprehend.
I can see that they again found a reason not to pay for the correctly performed shop. They did not contact me as they should if there was something wrong with the shop report.
I am quitting with this Intelly-Shop company because you never know what to expect from them. I simply do not trust them.
But for those who still work for them, learn this: I noticed how non-payment system works: they seem simply expect that you would be busy with something else and would forget about the shop you performed. They keep silent after you submitted the shop, they do not send you no questions, no final review. You think that everything is Okay, and after days or weeks you accidentally learn that you won't be paid for no reason or shady reason.
Good luck, there are many more other quite normal companies out there!
NM
Edited 1 time(s). Last edit at 11/04/2016 11:30AM by mystyshopping.