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Edited 1 time(s). Last edit at 11/03/2017 05:36PM by Inside Evaluators.

@Inside Evaluators wrote:

@isaiah58 - If you have an overdue payment, please email me asap at joan@insideevaluators.com

Thanks but I do not. I do have 20 years applications experience including supporting data reconciliation including rejects and errors. If your IT people are having trouble isolating the issue I could make a few recommendations on what to actually be looking for. Unfortunately I do not have any knowledge of the process PayPal has in place to accept data feeds. Over half of my experience is related to receiving, processing and transmitting data across server and mainframe platforms.

@isaiah58 wrote:

I want to point out, unless of course you claim to have inside information, your synopsis is based on multiple assumptions. Assumptions revolve around: why the account is in default; who is responsible for the interface with PayPal; how the results from PayPal are audited and/or utilized.

I'm not making any assumptions. I was just restating things that were posted in this thread at one time or another. Some of the posts have been edited so it might not make as much sense now.

I could care less what the problem is, because it's not MY problem. I have an agreement in place with IE. They are responsible to pay me. Their issue with their software provider is THEIR issue...not mine.

That said, Joan has been nothing but professional with me both on this forum and when working her, so I give her the benefit of the doubt that they are attempting to resolve the issue. It's been pretty clearly stated that IE does not currently have access to the reporting software, and that they relied on it for creating the mass shopper payments. In addition, Joes sent me the shop bonus directly after my shop was accepted. It's my main fee and reimbursement that's missing, so I feel like their story makes sense (individual payments went through. Mass payments did not). If they were just trying to stiff shoppers, why pay me the bonus?

I'm frustrated that the argument was brought to this forum, though. It doesn't really belong here. A lot of toes have obviously been stepped on and I would like to see the software developer working with the MSC to resolve the issue, rather than taking a combative position. When I see a Clientsmart rep asking for shoppers to contact them, I get the impression they are gearing up for a battle, not taking names in the interest of paying shoppers. It's been well established that the software provider is not responsible in any way for shopper payments.

I trust Joan and Inside Evaluators to make the situation right.Joan has always been good to shoppers and I have no doubt everything will get straightened out.

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Edited 1 time(s). Last edit at 11/03/2017 05:37PM by Inside Evaluators.

[www.reactiongifs.us]

We sincerely apologize if anyone was led to believe that ClientSmart is responsible for making shopper payments directly to PayPal. This is not, nor has it ever been, the case.

There can be multiple reasons for the failure of a payment to post to a shopper’s PayPal account. If a payment sent to a shopper’s account through our mass payment process to PayPal fails, we are not made aware of that failure until several months after the payment was generated.

During that period of time, PayPal continues to try to send the payment. If more than one payment generated during a mass payment has still failed after multiple attempts, the sum of those payments is refunded to our account without any notification from PayPal of this having been done. When this occurs, we are not made aware of any specific details regarding the payment failure(s). This is where the main issue lies.

Inside Evaluator Brands is currently conducting an extensive internal audit of all payments sent in 2016 and we, again, ask for our shoppers’ patience while this process takes place, as it may take some time.

Moving forward, we will be processing all PayPal payments on an individual basis, not through mass payments.

Once we have regained access to our ClientSmart reporting/scheduling system, we implore all of our shoppers to log in to their shopper accounts and ensure that their PayPal information is correct.

In addition, we also encourage shoppers to do the following regarding their individual PayPal accounts:
1. Make sure that your account is able to receive direct payments and that you do not have to manually “accept” or “confirm” a payment. The failure to “accept” a payment will result in the payment being returned to our account.
2. Make sure your account does not have any limits on incoming payments. Account limits could prevent payments from posting to your account.

Once again, we guarantee that all our shoppers will receive the full approved reimbursement and payment due for all evaluations that have been performed for us.


Sincerely,
Inside Evaluator Brands

I have been in contact with Joan and Gary for months now. I completed my very expensive shop in July and despite numerous promised to be paid by the end of the week, month and year, it is 2017 and I have still not received payment. I was assured that I was a priority and now can't even get a response.

I did my very first (and only) shop with them in November 2016. My shop payment was approved on November 26th, which means I should have been paid on January 5th. I've contacted their accounting department three times, with Joan forwarding my initial contact to them to request information regarding when I can expect payment. I have not even received the courtesy of a response from them. Joan has been responsive and polite, but no help in letting me know when I will get paid. Their website has been suspended due to "past due licensing fees", which leads me to believe they simply don't pay their bills. I'm very thankful I waited to accept more assignments so that I'm not out even more money for the work I did for them. Does anyone else have a similar situation they are in?

I also have done only one shop for inside evaluators. I am experiencing the same situation that you are. It is really upsetting to keep seeing them posting jobs when they still haven't paid me for my job that was accepted and completed in July of 2016. I have been promised payments on dozens of occasions and I suppose I will continue to post until I get paid. My shop was very expensive and time consuming.

Hopefully it is just a delay in payment, but with yours being from July, that would be of concern to me. I know their website was up and running in November when I reported my event, and I would hope they weren't that far behind in making payments.

OP here, and I still haven't received my payments. Also, in my area, the shops they normally do has been picked up by another MSC, which is very discerning.

Hi ChicagoShopper! I'm in the same area as you and I'm sorry to hear that you haven't gotten paid yet. Please keep us all posted when and if you do. I will do the same.

Hi everyone - I just checked Inside Evaluators' website and it is up and running. My payment is now a month overdue and I hopefully they will take this opportunity to get everyone paid. I don't buy the excuse that they are playing catch up on payments. It should be a priority to get everyone paid who is owed money, and ASAP. I just wanted to provide you all with that update.

I have not been paid for four Inside Evaluators shops last summer totaling over $529. All of the shops were completed and approved for payment. I have done everything from filling out payment inquiry forms to filling out the complaint form on their site to multiple emails and calls only to receive no response at all.

Edited 1 time(s). Last edit at 02/22/2017 06:45AM by Gatorgirl18.

@ChicagoShopper, have you been paid by Inside Evaluators? It's been over 2 months since Joan posted, guaranteeing payment to all shoppers and asking for patience while the company audited all its payments. Two months seems plenty of time. Have you been paid? Please let us know.

I'm concerned, because, although no longtime shoppers report nonpaymenet, 3 new forum members have registered and posted of nonpayment.

Does anyone know the currernt situation?

I agree. Two months is plenty of time to audit payments. Their website has been up and running for two weeks now. Joan said they were going to process payments on an individual basis. My PayPal account is correct, and my payment has been approved. I'm curious to know the excuse now for why we haven't been paid yet. I'm also wondering why the company is letting an independent scheduler respond to our questions instead of someone who is an employee in their accounting department. I have yet to receive any type of response to my 3 inquiries directly to accounting.

I was promised again 2 weeks ago so we'll see.I still have not been paid for my shop in July.I was told I'm a priority so we'll see.

No, I still have not been paid, with zero responses from them.

@roflwofl wrote:

@ChicagoShopper, have you been paid by Inside Evaluators? It's been over 2 months since Joan posted, guaranteeing payment to all shoppers and asking for patience while the company audited all its payments. Two months seems plenty of time. Have you been paid? Please let us know.

I'm concerned, because, although no longtime shoppers report nonpaymenet, 3 new forum members have registered and posted of nonpayment.

Does anyone know the currernt situation?

It's really confusing to me. There's so much anger on the NSS thread, including angry comments from people who don't even shop for NSS, because of some NSF payments for shops, although NSS is communicating and appears to be making it right less than a week after it happened. But almost no notice is being taken of the problems of Inside Evaluators that have gone on for months. Is this company going out of business?

A few months ago, forum reports were made of nonpayment by Inside Evaluators. Inside Evaluators posted, appearing to blame Clientsmart. Clientsmart posted, telling us they are a software system and they have nothing to do with payments. Inside Evaluators clarified that this is not a Clientsmart issue, although the issue was not identified. Joan Gingras posted a guarantee of payment to all shoppers, asking for patience while they audited their payments. That was TWO MONTHS ago, which seems like plenty of time to audit payments.

There has been no update from Inside Evaluators. Although Joan Gingras previously commented frequently here, she has not posted since December 2016. The OP reports he still has not been paid and has received no responses from Inside Evaluators or from Joan. Three more new forum members have posted of nonpayment and no response to their communications. Inside Evaluators appears to not be with Clientsmart anymore. Is this correct? Their website shows this notice: "INSIDE EVALUATORS WEBSITE UNDER DEVELOPMENT."

Comments? Updates?


edited because I'm a terrible speller. Hope I got all the glaring spelling errors......

Edited 1 time(s). Last edit at 02/22/2017 05:33PM by roflwofl.

I will actively warn anyone to not do shopping with them until they made good on their payment to me (and the rest of us who are owed payments.). A response from someone in accounting would be appreciated to reenforce their claims that they are not a scam company because right now, it appears that that is exactly what they are.

**Edited to remove comments regarding their website not being online.

Edited 1 time(s). Last edit at 02/22/2017 10:10PM by amandaw72.

I feel for those of you who haven't gotten paid yet. I hate to see fellow MS's get shortchanged.

Forgive me for speaking my mind, but what about contacting the BBB ? I did a brief search and it doesn't seem like they are members, but not sure if BBB may be able to help ?

IMO, if it was me, I would not do any further business with the company even though it is tempting. It just isn't worth the time and effort for possibility of no pay.

Contacting the BBB would be hit or miss. Technically their role is to facilitate solutions between businesses and the customer. We are a vendor, not a customer.

Yes, I agree. I think forums such as this are very important to the MS community and are probably more effective than the BBB. Working as Independent Contractors, we need to look out for each other!

In reviewing some MSC on BBB before I join them, I've seen complaints against the companies and in some cases I've seen the MSC respond to try and fix the issue. It may or may not work in this situation. At least it would inform other potential MS to the nature of IE and show if they are responsive or not.

I hope your situation gets resolved and you all get paid !

Edited 1 time(s). Last edit at 02/22/2017 06:10PM by 7star.

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Edited 2 time(s). Last edit at 07/13/2017 07:38PM by Inside Evaluators.

Good! You shouldn't need to be responding to this forum, the accounting department and/or an actual employee of the company should.

I only joined this forum because I had been trying for 5 months (to no avail) to get someone from Inside Evaluators to respond to me and pay me for 4 shops completed last summer totaling over $529.

I wrote to Gary (the owner) multiple times and he never responded. Their phone is disconnected. Joan responded today (after telling me months ago I'd be paid ASAP). I have no reason to believe I will be paid now since they've been promising me payment since October!

Exactly, GatorGirl18. Joan has been very responsive, but with her hands tied as far as actually making payments, it ultimately means little. I'm very curious why she is front and center in responding. I am an employee of a company who uses dozens of Independent Contractors per month and I would NEVER make them be responsible for responding to people asking for payments. That is my responsibility as office manager and I always respond with either a reason as to why they haven't been paid yet, or a date when they can expect payment. No responses from any actual employee is very fishy. This company stinks of shadiness.

@roflwofl wrote:

It's really confusing to me. There's so much anger on the NSS thread, including angry comments from people who don't even shop for NSS, because of some NSF payments for shops, although NSS is communicating and appears to be making it right less than a week after it happened. But almost no notice is being taken of the problems of Inside Evaluators that have gone on for months.

My take? And I could obviously be wrong as I usually am:

1. NSS has thousands of shops and is a significantly larger company than Inside Evaluators. Therefore more shoppers will be aware of them, what shops they have, and have an opinion.

2. Inside Evaluators appears (and this is just the feeling I get) to use the same shoppers over and over while NSS is a bit more "mass merchant." It is much more likely that people will not care to even come in this thread because they are not even signed up and those that are will already have a stronger view of the company.

3. In the case of Inside Evaluators, they gave a poor explanation that most people would consider a poor explanation. Honestly based on this thread I would not shop for them if they had shops in my area. I don't think many people would. In the case of NSS, they gave a poor explanation that many people did not consider a poor explanation. So you had a group of people defending them and another group of people who were upset and yet another group (like me) who were neither, but still considered the explanation to be a bit less valid than other people. None of this dynamic appeared in this thread.

Edited to add:

I also feel like maybe you were clumping together different groups in the NSS thread. There were some people who were just pissed they didn't get paid or they had an issue. Then there were people like me who were not upset, and would not have been upset had they been affected, they just weren't as hunky dory everything is AOK with that explanation than the ones who were defending NSS.



Edited 1 time(s). Last edit at 02/22/2017 11:34PM by bgriffin.