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Customer Service Experts (CSE) -- BEWARE! -- unpaid assignments

November 18, 2016 01:36PM
I've completed several shops for Customer Service Experts (CSE) over the past couple years. While they've required somewhat extensive reports, I enjoyed their assignments, and they had always been reliable for payment. Until now. I have two unpaid assignments from August. After sending several emails, I just heard back that I "should be paid within 30 days". In my opinion, that's just unacceptable for shops that required me to lay out money on their behalf! Have others had similar experiences?
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More Discussions About Customer Service Experts (All Companies)
November 18, 2016 01:40PM
Just curious. You just joined the forum and both threads/posts that you started are negative towards two different MSCs. Did you join the forum just to complain?
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November 18, 2016 03:22PM
BEWARE of newbies who register on the forum just in time to post BEWARE about a company.
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November 18, 2016 04:37PM
While this op might be a troll or complainer, I just want to say over the years I've been shopping for them, they have occasionally missed a reimbursement amount. What MSC hasn't? I send a nice note to the scheduler explaining and I get a nice note back apologizing and the reimbursement will be included in the next pay cycle. It has ALWAYS been true and correct. CSE is a great company, IMHO and experience.
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November 18, 2016 04:53PM
I work closely with CSE and have been for at least 2 years now. All of the staff I interact with were and always is professional and sometimes I even call for those times I need quick clarifications.

Have you tried calling them during business hours to speak to the project manager for those unpaid shops personally, rikkiflitter?

Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
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November 18, 2016 07:05PM
Customer Service Experts is tops in my 10 years of shopping. The schedulers are great, you always are kept up to date. I get a return answer almost immediately when I call or email. All of my narratives receive a 10, yes all.
I know exactly what they want and have learned how to write a narrative because of them. I follow their style of writing narratives and receive 10s from most companies. As you know some companies you can't please. They have never missed a payment to me. I have shopped over 1000 jobs with them.

Edited 1 time(s). Last edit at 11/18/2016 07:05PM by shopper8.
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November 18, 2016 07:09PM
@shopper8 wrote:

Customer Service Experts is tops in my 10 years of shopping. The schedulers are great, you always are kept up to date. I get a return answer almost immediately when I call or email. All of my narratives receive a 10, yes all.
I know exactly what they want and have learned how to write a narrative because of them. I follow their style of writing narratives and receive 10s from most companies. As you know some companies you can't please. They have never missed a payment to me. I have shopped over 1000 jobs with them.
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November 18, 2016 07:12PM
CSE shops pay 60 days. 9/21 paid 11/7.
I just check my log now an than. I never worry about payment.
Contact them, I am positive that they will pay you if your shop or shops have been completed.
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November 19, 2016 03:09AM
In my experience no, CSE has not been late with payments.
However, if they had and I contacted them, and the scheduler responded with the same answer she gave you, I'd consider that an appropriate response. If 30 days go by and you are still not paid, then you have a problem.
Is it the 30 day wait on an already late payment that is the issue? You could try asking her to please expedite payment since it's already late. She may be able to do that.
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November 19, 2016 12:37PM
The shops I have done for them did not require any reimbursement. They have always paid me on time, and I have gotten some healthy bonuses.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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November 20, 2016 03:48AM
When I see a new poster bad-mouthing an MSC I have been reading the posts for entertainment and laughs then ignoring it. Particularly if it begins with "beware". However, I've decided to take a new approach. If I don't deal with the company I will research it and apply if it appears their type of shops appeal to me. This is the case with Customer Service Experts.

And I couldn't agree more with roflwofl's response.
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