I want to start off by saying I am new to the industry..and so far it has been pretty good. I have really learned a lot from the forum and have been able to use some of what I've learned in my shops.
I have run up against a recent problem with AboutFace. Recently I have done a retail shop in the cosmetic field. I was there to do a retail shop on a particular cosmetic sales representative however what ended up happening was the person I met and initially supposed to shop handed me over to a traveling make up artist for a seasonal holiday look. Because it was a mystery shop I continued with the shop. After finishing the shop I immediately texted the company on the emergency info line they provide, to let them know what had happened.
The next day I received a message to send the information that I had collected notating what it happened and I would be paid anyway for the shop because it was not something I had no control of.
I was not able to send the survey due to limited information I was able to give about my shop ( the survey only recognizes when a full statement is made not allowing me to save and send out evaluation) , so again I immediately contacted the company for help on how to send out the report, I called them twice and left a message each time with the number that was provided by my point of contact. However I did not receive a reply for two days. And the reply that I received was that I had not sent the report and I need to send the report immediately .
I was taken aback because I have been trying to contact this company from the moment I had trouble sending the information. Not only did I contact my point of contact, but also was sent to another point of contact and left a message...neither one responded- so I had not received any feedback on how to continue.
By this time I had recieved another email stating that I did not send the report they would cancel the shop and assign this to someone else. So with all my patience I contacted My point of contact via email and phone explaining the problem and for some one to contact me immediately so I may send the report ...again no response
After several days the AboutFace sent an email saying they got the report and its incomplete and someone else would get in touch with me if they had any questions. After another couple days I received an email from my point of contact saying she was sorry that she was the only one that I could talk to and I should have left a message.
Now the company is asking for the report again.
I did this shop for the experience and to establish a relationship with this company but I see that this is more trouble than it is worth and want to send a reply to withdraw my report and find another shopper.
At this point I don't know what to do, please advise.
And thank you for your assistance.
Edited 1 time(s). Last edit at 12/26/2016 07:28PM by Msmanning.