If the client has implemented a new policy and it only affects certain shoppers, there is no need to send it out to hundreds and hundreds of unnecessary shoppers.@mizzessummer wrote:
So only certain people have gotten this email? I find that to be a little a weird. When I spoke with them I asked if it had anything to do with a call I made earlier in the day.
Shoppers take shops for a variety of reasons. How many threads have there been that complain about shoppers who take "the low-hanging fruit" shops? Yet those shops fly off the boards month after month.@mizzessummer wrote:
Like I told her, I know many shoppers who travel and do their shops. I couldn't imagine that anyone will be doing this now to do 10 shops one day and ten the other.
Were you speaking with a "regular" Team 3 member or a team leader? If it is a "regular" Team 3 member, they really do not have much power at all. They don't even have email. If you are negotiating with a team leader, you might have a bit more luck. If this decision is truly coming from the client. the client rules.@mizzessummer wrote:
I did ask her if they would be willing to make changes and give extensions without my rating going down and if I choose to not drive another 90 miles the next day, if my rating would be affected. She said they would be willing to work with me.
I am kinda with your husband on this one. Maybe this is the perfect time to step outside of your comfort zone and try new shops, new routes with new MSCs.@mizzessummer wrote:
So glad there is somewhere to vent to people who know my stress. My husband looks at it like it's no big deal.
I like how the email said "we have identified a pool of evaluators who have completed more than 10 Site Inspections in a single day on multiple occasions." Like I said I am one of these evaluators but over the last 3 years it has never been brought to my attention that this is a problem. Any time that I have had an issue brought to me by a team member, leader or supervisor, I make sure I improve myself and never make that error again. So if it was an issue I wish it would have been brought to my attention I guess, if they are singling me out as one of these evaluators.
The station owners pay a fee to the gas corporation NOT to Maritz. Most of them do not even know what Maritz is. I was surprised to find out that they have to pay for the credit card applications, holders and other marketing materials. Since corporate is requiring these gas stations to have all these marketing materials, I figured the corp was footing the bill.@mshelliep wrote:
I've had more than one station owner complain about how they pay Maritz $50 a month for the shopper to come out. That's a nice bonus for Maritz if the shopper picks up the shop at base pay.
That doesn't make any sense to me. An audit that requires a lot less work/photos with a mandatory time frame and pays more at base than the combo MS/audit where every pump requires a photo besides other requirements?@pegleg2000 wrote:
I love them. It is audit only. 2 pictures and check POP and other things in store and outside. If you do it in less then 45 minutes they question it.
An audit that requires a lot less work/photos