Goodwin Hospitality - Secret Shop Declined - Failed to evaluate restroom
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It seems to be different with each MSC and with each client. Some MSCs do almost whatever they can to approve a shop despite mistakes. Some MSCs do not. And some MSCs are very forgiving with reports for some clients, but they have other clients who are much more demanding. Randi has been around a while and I'm sure she knows what is important to the particular client. A MSC likely will not want to submit a report with a mistake in it to the client unless they have a pretty good idea that the client will accept it. If the editor/scheduler is pretty sure that the report will not by accepted by the client, it just makes them look bad to send it. Better to decline the shop and send another shopper to do it correctly. Did Randi offer to allow you the opportunity to go and do the shop again and do it correctly?
Randi did not offer me to do the shop again. She also did not indicate that there would be further negative consequences.
How many mistakes have you made with Goodwin? How about the other MSC?@sitotw wrote:
Hi, I had a shop declined because I did not evaluate a restroom. I admitted to it in my report. I have made mistakes before - at this and other MSC - and several times the editor alerted me and send the report to the client pending acceptance in spite of shopper mistakes.
Sometimes they do not allow you to do the shop over. I goofed on one with Market Force and offered to do it over but it went back on the job board. My brother, who also mystery shops, actually grabbed it and did it right. There probably won't be further negative consequences beyond not getting payment/reimbursement for the shop, but keep in mind that the companies are aware of your track record, even those MSCs who do not "grade" shops. Too many mistakes, even when the report is accepted and sent to the client, can result in fewer shops being scheduled to you, so any time you are contacted and told there is a mistake, it should concern you.
Meaning no criticiism to you, but only wanting to offer ideas and help, if you have been contacted several times by multiple MSCs about mistakes, and you have only been shopping a year or so, you should be concerned. Many shoppers go for years with little or no contact with editors.
Meaning no criticiism to you, but only wanting to offer ideas and help, if you have been contacted several times by multiple MSCs about mistakes, and you have only been shopping a year or so, you should be concerned. Many shoppers go for years with little or no contact with editors.
I started shopping (for MarketForce) in August 2014. I think I did almost 1000 shops for MF. I did 60 shops outside of MF in January and February combined. One of those 60 was rejected when I raised my problem was that I got brain freeze on a smoothie shop. I remember I forgot to check the restroom on another shop for Goodwin in Hawaii and that was accepted without question. I recently ordered from the wrong menu on another shop and that was accepted after I had been alerted to my mistake by the editor.
You can win the battle but lose the war. If you demonstrate that you are not willing to fully take ownership of your mistakes, the MSCs will find it easier to drop you than waste time explaining the facts of life. Do not put your integrity in question. For example, they will assume that the next time you forget to follow the guidelines, you will answer as if you did to make sure you get paid. Their "risk management" procedures will force them to cut ties. This isn't like someone hiring you for the day, where by the way if you don't produce as expected they will pay but just never higher you again. Every time you leave something out or do something wrong, that MSC makes several decisions including keeping you active.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
I've made a mistake in performing a mobile app use. It was accepted under another category but I temporarily lost self-assign privileges for a couple of shops. I think it is better to be honest. My first rejected shop was I let the cashier see my rewards card. I felt I had to use it, but had the cashier go through her spiel anyway. I did not tell my scheduler about it, and the report was returned. At first I got my knickers in a bunch, but when I looked honestly at my part I settled down and accepted it. You do what is ethical and let the chips fall as they may.
Edited 1 time(s). Last edit at 03/06/2017 03:18AM by whosear.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Edited 1 time(s). Last edit at 03/06/2017 03:18AM by whosear.
@sitotw wrote:
Hi, I had a shop declined because I did not evaluate a restroom. I admitted to it in my report. I have made mistakes before - at this and other MSC - and several times the editor alerted me and send the report to the client pending acceptance in spite of shopper mistakes. When do editors refuse to send a shop to the client and when will mistakes be forgiven or a small deduction instead of rejecting entire shop? I asked Randi at Goodwin if she could send my report to the client, but she declined my request.
I don't have an answer for your question, but just wanted to applaud you for being honest.
I'm always honest no matter what. Even on a $50+ shop, I admitted I estimated a timing once, because I was distracted. I still had the report accepted.
I've never personally had a report rejected for admitted mistakes/estimates. I feel you should always be honest and responsible for your own mistakes, but this is particularly important too as worker's jobs could be on the line (you never know how employers use these evaluations).
It stinks you got a reject, but I highly applaud you for your honesty. Maybe use it to strengthen your shop skills for future shops. I once had a string of mistakes (all admitted on the reports) and took a break from ms-ing to ask myself why I was forgetting things. I realized that I was not totally focused at times and committed myself to doing better and saw results.
Your post is a reminder to myself to work harder to make sure I list and memorize all shop details.
I am on vacation at Disney World this week and no mystery shops on my calendar.
I feel badly for you! If it makes you feel better in all my 19 plus years of shopping, I just recently shopped the wrong location! I even geo-verified it, and thought I was in the right place! LAWD... it happens to us all at some point.
Edited 1 time(s). Last edit at 03/07/2017 12:39PM by sewtara.
And just like dust, I will rise.
Edited 1 time(s). Last edit at 03/07/2017 12:39PM by sewtara.
Ask yourself, what was my part in this problem? Answer that honestly, I just had a shop rejected because I did one part wrong The client would not accept. One detail on the instructions was changed and I performed it the same as I did previously. I reread the section and found I did not perform it correctly. I accepted. I asked to reshop it. Now I am going to drive 25 miles one way to perform it. It is bonused.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Many times it depends more on the client than the MSC. There are two clients I've done video shops for from the same MSC that I forgot to check the restroom. One was rejected, one was approved.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
@sitotw wrote:
I am on vacation at Disney World this week and no mystery shops on my calendar.
I am on work at Disney World this week. I can have a guest for a $100 a person meal tonight. Stop on by!
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
I did not see this until now Friday afternoon. I will be here- all star music-until Saturday afternoon. No reservations for tonight and no plans for tomorrow
Jealous, was at Disney a couple weeks ago and was thinking, "I wonder who does their shops?" I KNEW they were out there!
Truth be told it wasn't a Disney shop. It was a hotel shop.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
It's a bummer, but it is up to the client. We call it a "deal breaker." If the client will pay us for the shop, we want to use it! But if they won't, then we're all kind of out of luck. 
I also applaud you for your honesty!
I also applaud you for your honesty!Administrative Manager for Shoppers' View
p: 800.264.5677 | e: christinew@shoppersview.com | w: www.shoppersview.com
p: 800.264.5677 | e: christinew@shoppersview.com | w: www.shoppersview.com
If a client is brand new, the report must be spotless. The MSC is still trying to make a good impression. Even if they have been a client for a while, they want every single thing they pay for. If you are declined, it is almost 100% of the time because the client won't accept. If they refused to even send it to the client, they may be on thin ice with them already, or it may be contract time again. Honesty is always #1, but sometimes we just have to own it as our own dumb mistake. We've all done it!
My shop was not forwarded to the Chicago cruise client because I did not order a mixed drink for the FIRST bar integrity. Darn, I got the guidelines wrong and was out over $200. Such a simple mistake got me outraged, but Goodwin did not favor me. READ CLIENT GUIDELINES.
I was doing a video shop 1.5hrs away and followed the directions to a tee. Called the number to make the appointment with the targeted person. After a brief and somewhat heated discussion with the operator to speak directly to the target, I got the appointment. Finally they gave me the direct line & I called the target to verify the appointment, changed the appointment to an earlier time & went on my merry way. I arrive, do the shop, get the business card & realize that although I was talking to "John" it was not the right "John". I got in touch with my scheduler immediately hoping the shop was not invalidated totally.
I received a 50% penalty ($40) for the mistake & not given the opportunity to fix it.
Two other times I lost complete pay for cell phone shops because I did not pose an objection. Those were each half an hour away & took way too long just waiting for assistance.
It happens and it's all part of the game. I feel that the honesty helps the msc know you're not trying to bs them, but you simply screwed up. Forgetting to inspect the bathroom is not one you can bluff your way through tho.
Don't fret, just move on making sure to visit all bathrooms even if you don't have to, just in case. Lol! ☺
Good luck in the future.
I received a 50% penalty ($40) for the mistake & not given the opportunity to fix it.
Two other times I lost complete pay for cell phone shops because I did not pose an objection. Those were each half an hour away & took way too long just waiting for assistance.
It happens and it's all part of the game. I feel that the honesty helps the msc know you're not trying to bs them, but you simply screwed up. Forgetting to inspect the bathroom is not one you can bluff your way through tho.
Don't fret, just move on making sure to visit all bathrooms even if you don't have to, just in case. Lol! ☺
Good luck in the future.
Goodwin is tough to mystery shop for, plus the pay too low. My advice, do the restroom first in the future. Then, start your timing. Now, move forward.
Are you new to MS'ing or just new to the forum?@diningfordollars wrote:
My shop was not forwarded to the Chicago cruise client because I did not order a mixed drink for the FIRST bar integrity. Darn, I got the guidelines wrong and was out over $200. Such a simple mistake got me outraged, but Goodwin did not favor me. READ CLIENT GUIDELINES.
I didn't accept the Ketchup that I was offered at one and it was invalidated. Things happen.
Does your MSC provide a clear and easy-to-follow 'schedule' for each assignment?
Considering that as Independent Contractors MSC's cannot have that amount of control over our work, I'm going with no.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
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