As I sit here this morning after taking the test for my "Blue" gas station shops, I ponder some of the following random observations:
I note now, that the test asks the question about performing more than 10 gas station shops in one day. As Marvin Gaye once said, "I heard it through the grapevine" before it became an apparent fact. How about an Email advising the shopper specifically of this new wrinkle?
Another one: Why can't the report ask first, "including gasoline and non-gasoline, how many pumps were present at this site . After submitting the amount, the report would gray out all pumps not counted. It would shorten the report time, that's for sure!
Another: If the report would ask, "is this an unmanned site?", then it could gray out the question about the attendant.
Likewise for:"Is a public bathroom present?". Gray out the remainder of the questions if not present.
Or this: Inform the shopper that if the outdoor lights could not be turned on, then a photo must be provided of the canopy and perimeter light pole.
Commenting: If I must ask the attendant about the rewards program folder being present and they pull them from under the counter, do I report that in the comment field?
When the attendant voluntarily tells me that the previous shopper brings additional people with him (or her), is mean, nasty and downright rude, should I report that?
BTW, I am not in the habit of "tattling" on the previous shopper (unless it is so egregious in my opinion that it must be reported). I try to be pleasant, objective and understanding. And, figure that the attendant will report the shopper's behavior to their superior anyway if it is outrageous. But, like i said, I will say something if, in my opinion, it is warranted.
Last of all, I found a $10 bill on one of my shops (on the ground, near the edge of the property). So, I thought, okay, this time, I'll mention it to the site's attendant.
After explaining the find, she looked at me, grinned and said,
"Well, lucky you!"