Hi everyone! I completed a shop for a yellow gas station that said they would pay extra for a night audit. Signed, sealed, delivered, and done! I waited several days for editing and verfication to be complete. I log on today to see if they were done and see that it's gone from my current shop log. I go to invoice and see the extra incentive is still missing. Now this happened once before with the same team and gas company (I never have issues with the others and them adding their night bonus). I emailed them and of course never heard a reply. At that time I was promised a bonus on top of the night fee, but only received the night fee. After no answer I just ate the fee since it was so small anyway. I figured they probably didn't combine both. This time I want the fee I agreed to, because of distance. Has this happened to any of you with this team? I would call, but you know how that goes. It is making me distrust the team thus leading me not to complete assignments for that particular client if they won't hold up their end of the payment deal.

I had it happen once. Not a night audit, but a regular agreed to bonus that the scheduler forgot to add. Just call the team. You will get nowhere with email. Call. Be polite and let them find the problem and fix it. They did for me.

They add the bonus for the night audits separately. You don't see it on the invoice. As long as it shows that the shop was completed after dark, they will add it. I've never seen a night bonus on the invoice, but they've always been paid. That's just the way they do it.

The incentive is added to our check. The MSC must verify the hours of darkness in your area. So it will not be on the invoice. The incentive is a MSC incentive and not the Clients.

Thanks so much. I will give them a ring.

I think it might depend on when you invoice the shop. If you invoice it right away before they edit, you will see only the regular bonus. If you invoice it after they edit, you will see only the night bonus.

I try to invoice right away so I can verify the amount of the regular bonus. They are good about fixing this when a problem occurs, and it is easier for them to do before the shop gets approved. For the night bonuses, I just cross my fingers.

A couple of items:

Only once have I not been paid for something additional. I found this on the online direct deposit spreadsheet. That was for the extra $1 for the checks on the waves and koalas. I called about it. They said they didn't see any pics of those items. Can't pay me for it.
I knew that the site was supposed to have them because I have a space on my worksheet for the checks and the dollar amount to be paid. BTW, I also have a space for bonus amount, if there was one.
I said that the reason there were no pics was because the site had not erected them. I could not prove they had no request to perform the checks other than my worksheet. We were at an impasse and I decided not to pursue it for the $1.

Lesson learned!

What I now do is save in a file for the site is the page that explains the amount to be paid for the checks, the Email about shops awarded that shows the bonus amounts and any other Emails like the one that they send out for additional amounts to be paid for performing the shop at night.

Since that time, I've never been shorted and there have not been any disputes one way or the other. But, it is nice to know I have backup if needed.

PS: I cannot emphasize enough the importance of having a complete worksheet for each shop performed and a file on my computer for each shop performed.

@French Farmer wrote:

............................................................................................... That was for the extra $1 for the checks on the waves and koalas.........................they didn't see any pics of those items. Can't pay me......................................
I said that the reason there were no pics was because the site had not erected them.............................................................................

Ok so it is only $1, but when you took your overall pictures, did it not show something that was not there? Remedy, take the overall picture from different views. That way one pic can be the overall, while the other show something that is not there.

We can asked the Retail, but if the Client wants proof, then either get a sworn statement from the Retail or provide pictures. One can not debate pictures.

When we complain about the number of pictures we take, sometimes, one more may make the difference.

It's funny that they have to verify hours of darkness when the photos clearly show that it was dark when they were taken!

Edited 1 time(s). Last edit at 05/25/2017 11:29AM by sestrahelena.

@ Ok so it is only $1, but when you took your overall pictures, did it not show something that was not there? Remedy, take the overall picture from different views. That way one pic can be the overall, while the other show something that is not there.

We can asked the Retail, but if the Client wants proof, then either get a sworn statement from the Retail or provide pictures. One can not debate pictures.

When we complain about the number of pictures we take, sometimes, one more may make the difference.[/quote wrote:

Actually, that was not the problem. When I do those checks and find none of those items, I take a good close-up of the forecourt, clearly showing there were no elements.

The problem was that they did not check their records of the site needing the checks. Instead, they checked my photos. And, of course there were no pics of the elements (because they were not there!). This was one of many sites requiring the aforementioned checks that I found I had been shorted the additional $1. The others all had photos of the items. I was paid for all of those. For some reason, they apparently did not check their reports where they should have found big zeroes for the lack of elements. Like I stated, since it was only $1 and the only site, I decided to pass on the dispute.

During the next round of shops, this site, again, had requests for element checks. This time the site did have them. However, I have since come across other sites requiring the checks and did not have them erected. Again, I have taken a forecourt shot to prove they were not there. To be certain I get paid, I do as I explained earlier: save the file requesting the checks. I also comment about it.

Apparently, they have improved their system of reporting. Since that time, I've been paid the additional $1 for the non-element sites.

Edited 1 time(s). Last edit at 05/26/2017 12:53AM by French Farmer.

BTW, back to the original comment. I have found that many bonused shops have the wrong incentive amount in the invoice area. If I see an incorrect bonus amount, I note it on my spreadsheet for that shop. I do nothing about it and simply await payment to check the spreadsheet for the correct amount.
With the direct deposit, the spreadsheet is clear about the exact payment for each Visit ID. Always, I've been paid the correct bonus amount, not what shows in the invoice.

I'm assuming the invoice does not get updated versus the shop's bonus amount.

I have not experienced this. The bonus amount during invoicing is always what I get paid. I am not doubting you, only saying I have not seen it happen to me. The only time I see a different bonus is when I invoice later and the nighttime bonus had been added. Generally, I try to confirm my bonus amounts by clicking on the "See all jobs for this project" link. If the shop is no longer on my log, I can look at the confirmation email, which also shows the bonus amount.

Thanks everyone. I am so used to them (Blue stations) adding the incentive after verifying night hours when I invoice. The yellow stations added it the first couple of times I did night visits for them so I was alarmed when they sent it to the client and I go to invoice it, it is not there. Like many of you said, when I called the scheduler she said it will show up on the check. I confirm with her again despite my past experiences and she just tells me that is what she has been told. So I will just wait and compare my pay to my spreadsheets. If it is not there I will ring them again. Thanks for everyone's input.

I do these shops also. They add the incentive for night shops when they pay. If it is not there sent email to tcmsbox02@maritzcx.com and ask them why it was not there with job number . I have had Bookkeeping call me back several times and they have fixed the problem also the supervisor can fix it sometimes but generally goes to bookkeeping.
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i check incentives before doing shop & get everything in writing.