Second to None Reject

Has anyone else had a report rejected from STN? I didn't even know until I was looking at my shop payment list and the shop is nowhere to be found. I did not receive a email stating info was needed or why it was rejected. The shop is just gone and in my profile, it says I had one shop rejected but nothing about it. On most of the mystery shopping sites, it lists the shop and all info. I followed directions to the letter and lost money on the shop that was supposed to be reimbursed. I tried calling the STN phone number but all you every get is a message machine. Just wondering if anyone has had this happened and how did you find out why it was rejected. Thanks in advance!

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s2n, like a few other MSC's operate in mystery, pun intended. You just have to make sure you cross all the t's when submitting a report, because there isn't much followup or second chances when you screw up or for whatever reason the shop goes wrong. On a positive, note, I've been burned by them a few times, however, there shops pay decent ($10-$15 usually). Don't give up on them, it may take one or two duds to figure out what they want to see.
Thanks for the reply. I have made good money with them on shops that didn't cost anything. smiling smiley I just don't want to do another one of these shops and get burned again..its all trial and error I guess. Thanks again!
i found a phone number and called and left a message, maybe they will get back to me.... I would just love to know why it was rejected. Thanks for the reply.
That's odd. I find STN one of the easier MSCs to work with and even reports that look intimidating are not difficult. Early on I did have a shop rejected. Not exactly rejected as much as the scheduler said they would not be able to push it through. I caught my own error after performing the shop and contacted them first. I have also had them call me after an odd situation on another shop several years later. That shop was accepted once they understood the situation.

Edited to remove the incorrect phone number.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.


Edited 1 time(s). Last edit at 07/18/2017 05:33PM by LisaSTL.
I've done many shop and haven't had any problems with them and wouldn't really worry about this shop but I lost money and I was going to do it again so I didn't want to chance it. I have never had any not tell me why the shop had problems. The number I called was 734-302-8400. It gave me STN and a shopper extension but gave me voice mail. I left a message so maybe I will hear back. Thanks for the reply.
I find that schedulers with STN prefer communicating by email. If you haven't emailed the scheduler, give it a try.

From your Dashboard, click on "Learn More" under "My Ranking". Under "Rejections", click on the number - it's a link which should give you some info.
They may be the MSC that switched to communication through the website only. In other words, you won't get an email for clarifications, just a note on the website. It seems I usually monitor a shop a couple of times to be sure it goes from in process to accepted or whatever they call it. Can you find where they sent you a message there? You do have the correct number. I have no clue where I came up with the one in my post, LOL.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Thanks for all the reply's! I got a call back smiling smiley. They had looked at the receipts and thought I had done the wrong location. They accepted the shop and its back on my payment pending. Since that one was accepted, I don't have to do that location again. Thanks again for all the reply's, love getting everyone's feedback on here.
There is an area where it shows why a shop was rejected but they do not email you about it. I've had two shops rejected from them one of their pizza shops and a grocery shop.

If you click on my ranking where the stars are, it will show you the shops you completed and the number of rejections. If you click on the rejections, it will list the reason the shop was rejected.
I'm glad it worked out for you!

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Anytime I have had an issue I would receive two emails within minutes of each other, one implying they tried to contact me the other wondering why I haven't responded yet. I log in and provide the requested additional information. Never had an undisclosed issue result in a reject. My one reject I was emailed about.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
I always get an email for clarifications regarding a report. The time limit to respond for the clarification is usually a 12 hour period. Always make it a habit to check emails and spams daily. I think I had one report rejected but that was in my infancy days. I improved on my reports and now have the 5 star rating with them.
Read back in long past posts and you will see they are famous for NO emails about missing items or clarification. They clearly state the shopper is responsible for following until not pending. Just get in that habit...
I got an email asking me to reply to CONFIRM my fast food restaurant times!! Are you kidding me. It was one time that was the reason there was a concern. Finally had someone snapshot my times and send to me for me to look at the time in question. I listened to my recording and was able to figure out the mistake. I did say in my email it would be nice to know who I am dealing with instead of an email with no name to reply to.

Edited 2 time(s). Last edit at 08/04/2017 02:53PM by Itsybitsy1.
@Itsybitsy1 wrote:

I got an email asking me to reply to CONFIRM my fast food restaurant times!! Are you kidding me.

Why is this a problem? Just confirm the times.
I had a phone shop rejected because the call dropped before there was a closing. Other than that, I have not had a report rejected.
They are SHOUTING AT YOU for clarification. You no doubt put one of the times in error. Maybe a PM and not an AM in the report etc/ They are giving you a chance for an error on the report. Let us know when they deny the report!!!! You typed something incorrect in the report!

@Itsybitsy1 wrote:

Because this is not a requirement of the shop when all the times were already submitted.
I have complained when asked for something not originally required in a report. OTOH, realizing I am far from perfect, if asked to confirm times I would just do it and include an apology if I had in fact entered them in error.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
It was very very noisy and I had stood in line at least 18 minutes. This was my mistake.

Edited 2 time(s). Last edit at 08/04/2017 02:56PM by Itsybitsy1.
Do you have screen shots of your report?
Bet you DID error on an entry.

Let us know when they deny the shop since they are giving you a second chance and you are too proud to admit you made a mistake!


@Itsybitsy1 wrote:

They were not entered in error. I will never do this shop again. It is not worth standing in line 20 minutes and paying within that time frame for $8.63 or so for a sandwich and drink which they call a fee I believe. It is not a fee, it is a reimbursement. Not worth my time for all the times needed to record for the money. Then to want to confirm times which means I would have to listen to my recording again. Sorry, Charlie, this is baloney. Other fast food deli type shops pay a fee plus reimbursement and DO NOT WANT YOU TO CONFIRM your time when order taken, when you got it and when you checked out and count 16 people in line and have to go back to get receipt as cashier did not initially offer it. My time is money and shops should tell you up front in the guidelines if they will want you to confirm your time after a completed survey.
Did you save the pdf of your report ? I always do and can look back at it if I need to to see what I wrote.
The survey would be rejected if there were errors on the time.Quite simple. There were no errors.
I also had to put time I got in line. All these times were recorded on the survey or they would not want them CONFiRMED!! That is the issue.
my shop that was rejected by them was a pizza shop too. I didn't include the seconds for the timing. On my shop log where you can see rejected shops, it states: "shopper provided rounded wait time."

It would have been quicker to confirm the times rather than post here but if you just wanted to vent, you should have written that in your post so people would not have offered suggestions.


@Itsybitsy1 wrote:

I got an email asking me to reply to CONFIRM my fast food restaurant times!! Are you kidding me. About 4 times I had to keep track of in an extremely noisy restaurant where I stood in line for about 20 minites to get $11 fee which means you pay taxes on it. I have done restaurant shops for reimbursement from $35 to $75 and never had a problem. So, what is their issue ? Never again.
You are obviously not considering the variety of reasons making it necessary to confirm the times. The wait times may be beyond those considered acceptable to the client. It is common practice in the industry to confirm items lowering a score. The MSC is doing their due diligence. Why you have decided to just dig your heels in and refuse, despite knowing they will now have to send someone else and you will not be paid or reimbursed, is mind boggling.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
They rejected the shop based on their subjective comment of time from order to getting the sandwich was less than a minute!! So that is one time not ALL times that they wanted.

Edited 1 time(s). Last edit at 08/04/2017 02:58PM by Itsybitsy1.
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