If you waited 20 minutes in line that indicates there were people ahead of you. If so, then taking less than one minute for placing your order to receiving it sounds highly unlikely. How could it be less than one minute if your sandwich had to go through the toaster, toppings put on and that is for your sandwich only. What about the other people ahead of you ? That time adds up and it should be over one minute.

The shop was rejected because they subjectively would not believe the less than 1 minute time to get my sandwich from the time it was ordered! The man who took the order actually left the area to go to where the young man was making sandwiches. The young man making sandwiches was very fast.

Edited 1 time(s). Last edit at 08/04/2017 02:59PM by Itsybitsy1.

People can be ahead of you when you are placing the order and when the order taker asking you what you want in your sandwich and you tell him the specifics and you ask where you order the fountain drink and get his reply. Meanwhile, the sandwiches are being made for the people in front of you!! Doesn't take a diploma to figure that out. So when the person leaves his order spot to go to where preparer is, definitely can be a quick sandwich for simple tuna, light mayo and one tomato.

Edited 2 time(s). Last edit at 08/03/2017 06:43PM by Itsybitsy1.

YOU gave them till 5? YOU?
Again let us know when that shop is rejected with zero pay
What are the chances you can order and receive ANY sandwich in less than a minute?
Hmmm
You do know you were on video..... most likely. Again they are giving you a chance to TELL the TRUTH
on timing!

@Itsybitsy1 wrote:

They rejected the shop based on their subjective comment of time from order to getting the sandwich was less than a minute!! Well, I am giving them a chance to change that comment. So, they do not believe the answer of the shoppe? All you do is tell the person who takes the order and he gives order to person who prepared the simple tuna on flat and the order taker even went to where the sandwich being made! I simply use my phone to confirm the times. I have given them till 5 pm Central time today to change their rejection. Pretty bad reviewer that can't respect their shopper. So why send shoppers if you do not believe their reports. Like I said, this shop is not worth doing.

Uh no. The shop was rejected because you decided to stop behaving like a professional business person while dealing with your client. Had you either explained or, gasp, considered the possibility you made a mistake, the issue would be settled.

@Itsybitsy1 wrote:

The shop was rejected because they subjectively would not believe the less than 1 minute time to get my sandwich from the time it was ordered!

Lisa, I write what they told me. I suggest you retract your unmerited judgement. You are acting unprofessional.

Nope, not retracting a thing. Nor am I overly concerned about your opinion regarding my professionalism.

So if I confirmed all shop times,are they still going to tell me my time to get my sandwich was unrealistic.

Edited 1 time(s). Last edit at 08/04/2017 03:00PM by Itsybitsy1.

True, they send an email saying they need clarification.

I admit my one mistake in that shop in figuring out elapsed time in a shop I would not do again based on waiting in line as long as I did including check out of approx. 20 minutes. As it was part of this shop changed from 1 person to 2 preparing a sandwich at a time frame from 12:51 to 1:11 pm

Edited 1 time(s). Last edit at 08/04/2017 03:04PM by Itsybitsy1.

On a prior post a shopper said he/she did not receive an email before they rejected the shop. My recent experience is sometimes they send an email asking you to make a correction and sometimes they just reject the shop with no email notification or request for correction. My advise is if you shop for many mystery shopping companies is, if they do not correct this maybe maybe not sent emails - work for others before this one. Mystery shoppers are due some respect and honor as well as the client who pays them. Also would be nice if whoever sends an email (when they choose to):asking for clarification or what they need would include their name. All other mystery shop organizations I work with do.

I just looked up a shop and found another one rejected. I never got an email on this one. So if you work for other organizations, my suggestion is continue if this one can't respect a shopper enough to send an email asking for clarification as others do. We have too many different companies we work for to allow shops being rejected without notification as others would do or to make a correction.

Re: Rejected shop (2nd one - I have done 11 with no problems)

No email was sent to me telling me the shop was rejected. I downloaded the guidelines for the second shop and it did not say automatically rejected. It said accepted which leaves room to ask where the validation photo was.

Then to interpret to reject a shop when the instructions I have downloaded does not say that. It says would not be accepted, not rejected which seems like one would ask for the validation photo as other companies do so.

My email to Mr.Williams:
The actual photo of the tv was black when I looked at it. Strange. It was surrounded by the business card a channel listing. I found Bree's comment and interpretation of not accepted the same as rejected interesting. Shows you do not respect your shoppers as decency of most organizations is to ask for the missing item. Not on a hit or miss email ( if you choose to notify the shopper). Rather you just choose to reject the shop with no notice to shoppers. I have done 11 shops for you.However, at this point, I see no reason to continue. I am not willing to invest my time for menial money with concern for not being able to correct an item with no notification at times to do so and your interpretation of will not be accepted vs. rejected and not paid which was not stipulated in the shop. As you will note I sent a picture of the room showing coming soon phones.

Edited 3 time(s). Last edit at 08/04/2017 09:01PM by Itsybitsy1.

@Itsybitsy1 wrote:

Re: Rejected shop (2nd one - I have done 11 with no problems)

No email was sent to me telling me the shop was rejected. I downloaded the guidelines for the second shop and it did not say automatically rejected. It said accepted which leaves room to ask where the validation photo was.

Then to interpret to reject a shop when the instructions I have downloaded does not say that. It says would not be accepted, not rejected which seems like one would ask for the validation photo as other companies do so.

My email to Mr.Williams:
The actual photo of the tv was black when I looked at it. Strange. It was surrounded by the business card a channel listing. I found Bree's comment and interpretation of not accepted the same as rejected interesting. Shows you do not respect your shoppers as decency of most organizations is to ask for the missing item. Not on a hit or miss email ( if you choose to notify the shopper). Rather you just choose to reject the shop with no notice to shoppers. I have done 11 shops for you.However, at this point, I see no reason to continue. I am not willing to invest my time for menial money with concern for not being able to correct an item with no notification at times to do so and your interpretation of will not be accepted vs. rejected and not paid which was not stipulated in the shop. As you will note I sent a picture of the room showing coming soon phones.

just stumbled onto this and while there seems to be a lot of charges/counter-charges about different types/kinds of assignments pertaining to second-to-none there does seem to be perhaps issues with your Iitsybitsy1) failure to read/understand/comply with guidelines. i'm seeing a past issue with a restaurant assignment and now an issue with some sort of television or appliance store (?) and a television that wasn't on. So, to cut to the chase...you failed to properly time something at the restaurant and now you failed to provide the photos which were part of this assignment.

do i detect a pattern?

also. lisastl is a valuable contributor to this blog (much more than myself) and she's spot on with her criticism/analysis of the degree professionalism that you have demonstrated in the 2 issues that you've raised.

also, i find that "rejected" and not "accepted" to be synonymous, too.

also, (yep i do sometimes go onandonandonandon) it's not the duty/job of a scheduler to interact pertaining to editing issues (maybe it is for a mom and pop company) and the acceptance/rejection of a report/shop.

also, (see mea culpa above)... your singling out scheduler Bree for your unwarranted rant/vent is misguided and misplaced as she is one of the best of the best (and i rank second to none at close to the top of the food chain). i've found Bree to to communicative, proactive and is always willing to be accommodating.

and...i strongly suggest 2 things...

1. some kind of reading comprehension course/class (probably online which might be more convenient)
2. some kind of course/class that might help you improve your writing skills (not to be rude but...they're crappy.

edited to add: nope, i don't work for either second to none or their client and nope, i'm not related to or married to or engaged to or dating or having an affair with: Bree, lisastl or Mr. Williams.

Edited 1 time(s). Last edit at 08/04/2017 09:39PM by parkcitybrian.

Personally the fact you do not identify yourself leaves a bit to be desired. In addition, I am not the only one who complains of shops being rejected with no notification. Quality organizations work with their shoppers on a consistent basis. Meaning,emails are sent stating corrections needed not just rejecting a shop or not stating clearly in the direction of the shop that if this then that - will be rejected with no option for correction. Not will not be accepted without you stating if corrections can or cannot be made. I've worked for better.

By the way,tit for tat to the unidentified person who critiques my writing - the finger points at you. Look at your lack of capitalization . I addressed an issue in my writing pertinent to shoppers interest. You chose to defend someone but not address the issue to benefit the company Second to None nor the shopper. Gotta go, on a shop with my partner.

Edited 3 time(s). Last edit at 08/04/2017 10:01PM by Itsybitsy1.

@Itsybitsy1 wrote:

Personally the fact you do not identify yourself leaves a bit to be desired.

Actually, Brian has identified himself and his location. You have named a lot of MSC employees over the months that you have posted here, but you have not identified yourself.

We may be wasting a lot of time unnecessarily. itsyitsy1 whines frequently about multiple MSCs. She seems to have a lot of shops rejected and pay issues.

Here's a sample:

[www.mysteryshopforum.com] pay issue

[www.mysteryshopforum.com] another pay issue

[www.mysteryshopforum.com] requirements issue

[www.mysteryshopforum.com] multiple issues

[www.mysteryshopforum.com] another requirements issue


I could link to a lot more of itsyitsy1's issues, but I think this shows, through her own posts, her ability to follow directions and her penchant for blaming someone else when she doesn't.

@Itsybitsy1 wrote:

Personally the fact you do not identify yourself leaves a bit to be desired. In addition, I am not the only one who complains of shops being rejected with no notification. Quality organizations work with their shoppers on a consistent basis. Meaning,emails are sent stating corrections needed not just rejecting a shop or not stating clearly in the direction of the shop that if this then that - will be rejected with no option for correction. Not will not be accepted without you stating if corrections can or cannot be made. I've worked for better.

ok... i'm up for a war of words, bring it !!!!!!

someone who goes by the handle "itsybitsy1" who calls someone out for his lack of identity and whose handle includes an actual name (B R I A N) is, at least to me, somewhat problematic? but then again perchance you're thinking that "parkcitybrian" is some kind of code?

maybe, just maybe, because mystery shopping obviously doesn't appear to be your "thing" the cia might be a good fit? from what i'm hearing (and not to inject anything political into this) it's my understanding that the intelligence community is in need of some people with your type of thought process.

and (there, i go again) not to be toooo nit-picky but...you need to put a comma after the first word you used (Personally).

i'm now taking the liberty of fixing something you said...

itsybitsy1 said... Quality organizations work with their shoppers on a consistent basis.
parkcitybrian's fix...Quality organizations work with those shoppers who can READ and follow GUIDELINES.

there...i fixed it.

and...I've worked for better"??? i'm sure intellishop values you highly. don't get me started on them, plz.

second to none to itsybitsy1 = no shops for you (attributable to jerry seinfeld and the soup nazi).

Unfortunately some mystery shop companies choose to attack the shopper instead of admitting their own mistakes. I address current issues and if I am wrong admit it. I don't waste my time reading your attacks. As I have pointed out concerns some shoppers have had.

Edited 1 time(s). Last edit at 08/04/2017 10:21PM by Itsybitsy1.

itsybitsy, 2 rejected shops out of 13 is not great. Blasting a scheduler with an unprofessional email does you no favors. I do not imagine Mr. Williams will be asking you to reconsider your decision to discontinue shopping with them.

It is the shopper's responsibility to watch the progress of their assignments - from day one of getting the assignment til payment. STN sends clarification requests. They do not usually send notice of rejection. A shop log may show the shop was accepted. However, if the client refuses to accept it, the shop is usually rejected.

This forum allows members to use personas or nicknames and we do not have to identify ourselves.

I strongly suggest shoppers read the FAQ on Second to None 's website with the policies regarding, What Do I do If I Made a Mistake and How Can I Tell if My Shop Has Been Accepted. Also, Do I Have to Answer Clarification Requests. So, do they decide arbitrarily if they want to send you a clarification request or just arbitrarily reject the shop? Why do I say this? Simply going back to the question about is the shop not accepted or rejected without clarification requested of the shopper. Is this based on maybe maybe not asking for clarification based on their whims. So where do the FAQ statements apply and when?

lastly to itsybitsy1...the scheduler that you referenced/trashed in your recently edited diatribe (to take her name out but i'm going with it), Bree, only schedules for one client (which i can't/won't name) and i can probably quote their guidelines verbatim. The instructions CLEARLY state that they will automatically reject a shop if the photo isn’t uploaded.

I could post the actual sentence from their guidelines but won't cuz it might violate some kind of agreement or contractual obligation that i have signed off on.

second to none doesn't mean "second chance to everyone/anyone".

jeezus kryste on a cracker...i do strongly suggest you might want to step back, be less defensive, learn from your missteps and f%#@ing read the f%#@ing guidelines.

full.stop.

@parkcitybrian wrote:

edited to add: nope, i'm not having an affair with: lisastl.

So you're dumping me on open forum?????!!!!!!!

Interesting you say what the client wants. How would you know that? I have done the phone/additional options shop for another msc and certainly not same requirements and many many of them without a problem. Never worked for a company that seemingly may or may not be consistent or inconsistent with applying their FAQ listed on their website on their drop down menu. I looked at my lists of shops done and very seldom work for them 11 shops and all but 2 accepted. The last one no notification to change something and not specific in guidelines in relationship to their FAQ . Matter settled in my mind. A client may reject it but does that mean no payment and stated in the shop? This was not stated that way. It was ambiguous. Inconsistent perhaps in applying at their whims??

I would like to add that they contact the shopper for clarifications about the shop reports. If the clarifications were not acceptable then the shop gets rejected. I've done a pizza shop that the timing was questionable. I provided the explanation why the I received my pizza within a certain time period. Some dufus decided to monopolized the pick up associate's time by asking about the different dipping sauces they offered and asked to get his pizza before the other customers who ordered ahead of him since the pizzas were cooling on the side counter. For example, I was customer #4, Dufus was customer #8, customer #2 already received their pizza. Customer #3 was next to be called. So Dufus did not want to wait and wanted to have his pizza before customer #3. I've done several pizza shops that required timing questions. They always contacted me by email to re-confirm the timings on my report.

Glad they did contact you on the pizza shop. As they contacted me once on the food shop; but, on the phone/other options shop they did not. That is subjective in applying their FAQ page on their drop down menu on their web page. Clarity is an issue.

On the pizza shop, why can't you just listen to your recording and confirm or correct the times? If they still doubt it, they can check their video. It would certainly take less time than it took you to contact the MSC and talk about it here several times. As it stands, you won't get paid. I agree with others that "not accepted" equal "rejected."

I am no longer following this discussion. I have moved on. Thanks for any advice.

Thx for heads up. i was picking up on trend.

@roflwofl wrote:

@Itsybitsy1 wrote:

Personally the fact you do not identify yourself leaves a bit to be desired.

Actually, Brian has identified himself and his location. You have named a lot of MSC employees over the months that you have posted here, but you have not identified yourself.

We may be wasting a lot of time unnecessarily. itsyitsy1 whines frequently about multiple MSCs. She seems to have a lot of shops rejected and pay issues.

Here's a sample:

[www.mysteryshopforum.com] pay issue

[www.mysteryshopforum.com] another pay issue

[www.mysteryshopforum.com] requirements issue

[www.mysteryshopforum.com] multiple issues

[www.mysteryshopforum.com] another requirements issue


I could link to a lot more of itsyitsy1's issues, but I think this shows, through her own posts, her ability to follow directions and her penchant for blaming someone else when she doesn't.

I'm actually getting dizzy reading this Itsybitsy post......how can one person be so confusing or is it me, feel like I've been in a washing machine.....

Irene - it's not you.