Immw, did you take a screenshot of your shop log and send it in as proof? I don't blame you for being upset. I am definitely from now on always going to email the editor back and let them know I am fixing issues, then another email letting them know I submitted the changes. I have never had an editor for that company (I have with others a few times) send anything back to me so far, but mostly I do short and simple shops for them with barely any narrative.
eyelove2, I hope your issue gets resolved as well.
I have two completed but pending shops right now. Thank goodness they are just pizza shops and not likely to have any issues. Most of their other shops (car dealerships unless very heavily bonused) are on my 10-foot pole list.