Anyone work for this company? Had a bad experience with them today including a threat to hurt my reputation (in an email) as a video shopper with other MSCs because I dropped 4 scheduled shops after confusing schedule changes, lack of communication and extra work and a LONG wait for crappy pay. Anyone else out there have an opinion? Hope I'm not alone bc it was very unnerving.

I had issues with some shops which included longer payment terms than I was originally told and a condescending email from the owner. Their emails get deleted unread.

I performed my first and last video shop with this company, this following a review of my video which was IMO unnecessarily scathing in it's review by the editor. There was no need for the level of criticism and nastiness I received. If the video did not meet specifications, I can understand that, but to rip the shopper ? I promptly unsubscribed from them.

Edited 1 time(s). Last edit at 10/12/2017 01:56PM by SS4U.

Just this past Monday, I was considering an association with this MSC, but thanks to SS4U, CAGB33 and LIsa, me 'ole seminar mate, I will avoid this company. Thanks to all for your posts that were both candid and concise.

I did my first video shop this week (3 total) for them. I thought the pay was good ($50) for checking out an office. But as she was describing all the things I had to do - the $50 seemed too low. I had to find and sign up for an alias name, email, and phone number, one for each and every shop (memorize it to recite on a moments notice), make up a business idea I needed an office for (and be able to talk about it intelligently), call and confirm an appointment (which I didn't set and the scheduler who did didn't seem to care about my time and driving all over this city when with a little care would save me hours of driving). All of these things are fairly small but add up in time. Then you do the shop, which takes 45 mins (it is not hard), then the report and uploading the video. MT raved about how short the report was and, yes, it is short in length but one question requires you to give then exact minute/second marks on your video where you talk about 3 different things. Really?!?! That's the editor and scorers job, not mine. THEN, once they review and accept, I WAIT 90 frickin' days for my payment. Halloween will come and go, Thanksgiving will come and go, and so will Christmas and New Years - and then I still have to wait almost 30 more days!! I waited 90 days once for another MSC and it feels like and eternity!! MT said their clients don't pay them on time either so I'm sure this is a cash flow issue within their company. This is not my problem. So to treat your shoppers like this, I think is wrong. I mean, aren't we the ones going out and doing the work? If we didn't do our part, they would be out of business. And I wonder if they (scheduler, owner, etc) have to wait for their paychecks?
I have been doing this business for a long time and have come to a place where I will not work for a company who doesn't treat their shoppers reasonably. And I won't support them either, by doing their shops for them. If they end up this crappy products and few shoppers, then maybe they will wise up and either 1) make the shop less time consuming, 2) pay more money (maybe driving bonus), or 3) pay faster (less than 60 days at the most). This company obviously has a cash flow problem and I don't want to be the one not being paid if they go under. And, by the way I was treated (including the berating email and threats yesterday), their shoppers are not valued. So I'm done with them. It's the goose and golden egg scenario: take care of the goose and you will have plenty of golden eggs. They aren't taking care of their goose!

The aliases are standard procedure when performing shops for the same client whether they are video or traditional. The appointment setting by the scheduler is just bizarre. It sounds like he or she didn't bother to find out where the locations were in relation to a route which is unacceptable. That and the longest pay of any video company is also ironic, because it seems this MSC promoted themselves as being very shopper friendly. There is one company known more for traditional shops who has the occasional video and pays in 90 days. The rest are 30 to 60.

@CAGB33 wrote:

I had to find and sign up for an alias name, email, and phone number, one for each and every shop (memorize it to recite on a moments notice), make up a business idea I needed an office for (and be able to talk about it intelligently), call and confirm an appointment (which I didn't set and the scheduler who did didn't seem to care about my time and driving all over this city when with a little care would save me hours of driving).

I do a video shop that pays a little more and I don't need any alias or appts. Love those! I have also done new home shops and stop doing them bc - while their pay is a little higher - the number of hours you work (pre-shop and post-shop included) makes the pay less than $12/hr. Coupled with the stress of getting over the "in not a mystery shopper" hurdle you have to deal with with home sellers, it was just not worth it.

Many, many video shops required unique aliases and follow-up information and a plan to provide a reason why you should be considered a real prospect by the slaes agent/leasing agent. I is SO COMMON that I often lead the workshop at MS training conferences on managing aliases and FU info easily and efficiently. It comes with the territory.

btw, MT is one of the most respected schedulers in the entire industry.

Walesmaven: I didn't say aliases are uncommon. I have had and used many many many - some given by MSCs and others I have had to find myself. You have missed my point.
Also, she may be well respected, but threats and belittling communication should never occur -and therefore is difficult to respect.

Their website front page is an affront to all that is good and holy. That was fine in the 1990s when the internet was brand new but now it makes me think something is wrong there! LOL They should hire a high schooler to fix that up for them.

Lol!!!

This posting is semi-off topic.

The only traditional MSC for whom I complete video work is Measure Consumer Perspectives. The reasons are a written report that is extremely short, a scheduler who responds faster than a speeding bullet, above average pay and my money arrives by the 17th of the following month.

Maybe that should be changed to was one of the most respected. She wont be respected long if she is making us feel bad and ripping into people. I wonder what has changed with her?

And I bet Measure Consumer Perspectives is a thriving business! Because they take care of the goose and don't just focus on the golden egg she lays! Thanks for sharing!!

walesmaven 13k 7y NewOctober 12, 2017 08:33PM
btw, MT is one of the most respected schedulers in the entire industry.
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I could not agree with you more. She is a top notch scheduler and all around nice person. Never ever an issue with her. It was more like what happened after the shop was submitted. I don't think she had anything to do with that. I don't think beating up on a shopper is good for business, coupled with a longer pay time. There are better MSC's who treat their shoppers with respect, and vice versa.

Measure CP is a good company and fair. Just as long as you follow the script and produce a quality video. If you fail to do so, the shop is simply rejected. No unnecessary criticism aimed at the shopper, who likely will figure out soon enough where he/she messed up and not get paid. The scheduler Nikki is always on top of things.