I was curious who you were talking about, and I live right across the street from one of these. In fact, everywhere I've lived in my current city, I've been closest to one of "them" and of course, do not like. The only thing I've ever gotten with regularity is the iced coffee. They've downsized it last time I tried.
Making matters worse, these restrictive shops must be done for BREAKFAST. I wouldn't even mind trying a breakfast sandwich of some kind, but no, ain't gonna have a stale burger and fries in the morning. And I would have to get in my car to go through the drive thru when I can more easily just walk.
PS mine are not reimb only. $8 reimb, $2 fee, $2 bonus. That would not be the worst deal I've taken. But still, no.