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Unable to upload photos to Bare - no problem with other MSC

March 21, 2018 04:01PM
I have performed a shop for Bare the last two months and I was not able to upload the required photos of the receipt and the restroom. I emailed the scheduler. Last month she replied that she would attach the photos to the report for me. This month I had my score lowered to 9 because I had not responded in a timely manner. I performed the shops on a Saturday and nobody reacted to my email until Monday. Is there a way to get technical support to upload photo to Bare? I tried different browsers including Firefox and Chrome and I tried my phone, my laptop and my desktop. I upload photos to other MSC with no problem. I hesitate to accept more Bare shops because of this.
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March 21, 2018 10:08PM
I have had the same issue with Bare as well. Other Sassie shops work fine, but Bare seems to upload to 100% but never actually gets into the shop file. I had a shop with lots of photos and the scheduler did have to upload them for me. A week later she told me I forgot one (which I didn't) and I resent it. She ended up marking me off for that. I have been frustrated with this, but the last shop I did for them in Chrome seemed to work better. (only one photo to upload, but it worked)
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March 21, 2018 11:41PM
Try as low a resolution as possible or otherwise allowed.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
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March 21, 2018 11:48PM
I have had the exact same problem with BARE for at least six months so I have to upload with Firefox or Internet explorer.
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March 22, 2018 12:45PM
@sitotw - I am sorry to hear that you have been having difficulties with photos for your shops. I will speak with our Project Management Team to see if I can provide some technical tips on photo uploads.

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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March 22, 2018 12:47PM
@CTChamp - I am sorry to hear that you had difficulties with photos for your shops. I think it's helpful advice to try a different browser. I personally have closed and completed a survey, then re-opened the survey in a different browser and had better luck uploading the photo. I appreciate your helpful comment.

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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March 22, 2018 12:52PM
@SoCalMama - I am sorry to hear that you have had difficulties uploading photos for your completed evaluations with BARE. Your advice to upload with Firefox or Internet explorer is helpful, thank you. Is using Firefox or Internet explorer working better for you now?
I will share some insights with our IT team. Thanks again.

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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March 22, 2018 09:49PM
I have the same problem uploading. Wasted lots of time on the computer with several tries to upload. Bare's technical support should straighten this out or convert to Sassie.
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March 23, 2018 01:19PM
@ShopperFun99 - I am sorry that you had issues uploading your photos for your completed evaluations. We do use Sassie, actually. I am aware that we were experiencing issues like this previously, however; we thought it had been corrected. Chrome works best for photo uploads, while FireFox may cause some issues. So sorry for the frustration. I sent your comments and feedback to our IT team. I will provide an update when I can. Thank you.

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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March 28, 2018 05:14PM
LShapiro, I appreciate that you read these messages and respond. I am assigned another Bare shop this week. I emailed one of the project managers two days ago because I have questions. I did not get a response. I left voice mails for both project managers today and no response. I need to start this shop today and I am disappointed by the lack of response from the project managers. The guidelines state that I need a phone briefing from a project manager. I cannot reach a project manager.
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March 28, 2018 06:28PM
I received a call from John, one of the project managers. I hope I will be able to upload documents.
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March 28, 2018 06:41PM
@sitotw The advice to upload with Firefox or Internet explorer. If you have trouble, I'd call your Project Manager.
Always save your work and you're inputting the details of your shop BEFORE you get to the upload. You can return to the Upload after saving your form. Good Luck!

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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March 29, 2018 12:49PM
I started my report for two visit shop and uploaded a photo of business card using Google Chrome without any issue.
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March 29, 2018 01:45PM
@sitotw - I am so pleased to hear that! I am glad that you had no trouble uploading your photos for your evaluation!

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com
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April 01, 2018 02:05AM
I did another shop that I had issues with uploading photos the last two times. I was able to upload photos using Google Chrome.
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