I've taken a couple of online shops where they did not accept online orders. I did not find this out until after downloading the app and attempting.
But for a phone shop, I'd pull out the 'teacher' voice: "Young man, I cannot place an online order. Please accept my phone order."
Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.