GFK cancelled my shop while I was submitting.
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First, why have you posted this three times?
Second, did you not save your original survey before submitting it? If you did, it shouldn't take long to re-input and submit. I agree that if you didn't get her e-mail stating that it had to be submitted by 10 p.m., that's a rough situation. Personally, I've never had a GFK shop that had to be submitted earlier than midnight of the day of the shop, and have received extensions when I was doing a late-night shop at a distant location. So that sounds weird to me. .
Second, did you not save your original survey before submitting it? If you did, it shouldn't take long to re-input and submit. I agree that if you didn't get her e-mail stating that it had to be submitted by 10 p.m., that's a rough situation. Personally, I've never had a GFK shop that had to be submitted earlier than midnight of the day of the shop, and have received extensions when I was doing a late-night shop at a distant location. So that sounds weird to me. .
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
I posted once it replicated. I tried to see how to delete maybe you can tell me how to do that I'm new to this forum. I submitted the shop and information then she completely deleted the shop out of the system totally, you cannot resubmit what no longer exists. I submitted at 11:45 pm she deleted the job after i submitted at 11:47 pm. She cancelled then deleted entirely. It seem very hokey to me. I've completed over 500 shops through various companies.
Did you check your junk mail in case a note was landed there instead of your main inbox?
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Yep the first thing i did was a search through all email. I won a million dollars and someone in the UK wants to date me. That was all. But ty for your advice.
@VirtualMarsha - right after you submit a shop for any MSP that uses Sassie, a box pops up asking if you want to save a PDF file of your report. ALWAYS click "Yes". 
Unless the guidelines state email communications take precedence, your obligation is to complete the shop AND report according to them and written GFK policy. The scheduler could have asked for confirmation you received the email overriding the guidelines if it was critical the shop be turned in two hours early. I would certainly be ticked off. Before deactivating, I would also have resubmitted the survey to at least recoup something.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Thank you, Lisa, I would have resubmitted but the crazy thing is she canceled then fully deleted it off the job board. I have never seen that done before. Her reasoning was that I didn't submit it two hours earlier, referencing a nonexistent email she sent I am lodging a complaint with the MSC.
I may have misunderstood. I thought your first post stated that the scheduler asked you to re-submit the shop and you were thinking it was a waste of time.
I would pursue this with someone higher up at GFK. After what some shoppers went through with them a few years back, you'd think they would do whatever they could to re-establish their reputation and keep good shoppers on board.
I would pursue this with someone higher up at GFK. After what some shoppers went through with them a few years back, you'd think they would do whatever they could to re-establish their reputation and keep good shoppers on board.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
@VirtualMarsha wrote:
This is horrid business practice, now she wants me to go ahead and resubmit the job.
If she deleted the shop, how can you resubmit it?
If it’s SASSIE, they still have it.@JASFLALMT wrote:
@VirtualMarsha wrote:
This is horrid business practice, now she wants me to go ahead and resubmit the job.
If she deleted the shop, how can you resubmit it?
Service Check deleted a shop I was working on and got it back for me.
So, if they still have it, has it saved the work? Since she submitted the shop and then it disappeared, they could submit it on their end, couldn't they?
My work was saved at Service Check. I don't know if that is always the case.@JASFLALMT wrote:
So, if they still have it, has it saved the work? Since she submitted the shop and then it disappeared, they could submit it on their end, couldn't they?
GFK is the worst company and payout is lower than any other companies. Stay away from this company.
@lazymerch wrote:
GFK is the worst company and payout is lower than any other companies. Stay away from this company.
That is your experience.
They paid for round trip airfare for me to do a shop in Texas though. So, not all of their shops suck.
:-O
@SoCalMama wrote:
@lazymerch wrote:
GFK is the worst company and payout is lower than any other companies. Stay away from this company.
That is your experience.
They paid for round trip airfare for me to do a shop in Texas though. So, not all of their shops suck.
#burntoutinthebigapple
EXACT same thing happened to me probably on the same project. And I drove 80 blankety blank miles to do this shop. After she canceled it, she had the gall to send out desperate email blasts to complete other shops in the area. GFK generally has had pleasant schedulers to work with but this latest one is completely unprofessional.
@eodermatt wrote:
:-O
@SoCalMama wrote:
@lazymerch wrote:
GFK is the worst company and payout is lower than any other companies. Stay away from this company.
That is your experience.
They paid for round trip airfare for me to do a shop in Texas though. So, not all of their shops suck.
What kind of shop was this?
@jameschicago wrote:
@eodermatt wrote:
:-O
@SoCalMama wrote:
@lazymerch wrote:
GFK is the worst company and payout is lower than any other companies. Stay away from this company.
That is your experience.
They paid for round trip airfare for me to do a shop in Texas though. So, not all of their shops suck.
What kind of shop was this?
Retail shop. Pretty simple, but apparently, they wanted me to do it.
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