Has anyone else had problems uploading photos to your shops? I had a bizarre situation this week. I did a teller shop and knew to scan the receipt as routine, since I do tons of bank shops (of course, the guidelines stated this requirement, too; no surprise). When I did the survey, there was NO place to upload the receipt photo! I looked and looked, and couldn't find any field or prompt for the photo. In fact, I just went back to my saved copy of the blank survey, and it's not there, either. I submitted the report and didn't get any flag as to the missing photo. I checked on the shop today, and it had a hold on it because of the missing photo. So I accessed the survey again, and lo and behold, there was the field for the photo upload!
I didn't originally e-mail the "help" desk because they never seem to answer inquiries. I figured if they wanted the photo, they'd ask, and they did. But I did send a help ticket afterward explaining exactly what had happened.
I wasn't using Chrome (I don't like it), but everything else loaded and showed up without any problem, and I had no other issues filling out the report.
This "new and improved site" may be new, but I have doubts as to improved. Hopefully they will work out all the glitches. Soon.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.