@BuffaloNY101 wrote:
Just a guess but they want to make sure people are actually doing the shops you knowing spending enough time with the associate and getting the recommendation. A photo before and after shows this.As far as the phone in the store they have two different versions I have seen one where they prefer it but its not mandatory the other where its a required photo. Easy to get it while waiting to be assisted or after being assisted.
I think you're right. Could be some shoppers were fudging the "exit" time or maybe even taking a photo and not performing the shop!
The guidelines and survey don't indicate whether the demo-unit photo is desired or mandatory, so I took one and was prompted to upload it into the survey as if it were required. I was lucky; the rep had to go into the back room to get his business card, giving me a perfect opportunity to take a pic of the demo unit. I had taken one as I was browsing before being helped, but it wouldn't power on, so all I could show was a dark unit.
They need to be clearer about this photo in the shop instructions and on the survey.
What a frustrating shop! I waited 25 minutes to be waited on! I could have left after 15 and gotten the attempt fee, but the location was nearly a 20-minute drive, so I wasn't going to abandon the shop. Plus, there were no business cards or brochures out anywhere; I wouldn't have been able to get proper documentation that I was there. I'm glad this was a better fee than most cellphone shops! Still probably lost $$ on it. LOL.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.