I’m new to this forum and it was also my first hotel stay shop. I have had submitted my report for the 2 nights stay audit over a week now, but it is still “pending validation”. Does anyone how long it take them to validate the report? I know that I will be getting a reverse, anyone has experience on how long it takes?
I am getting a bit worried as my pervious catering and dining visits did not take that long to validate or usually I hear from their editors a few days after I submitted. This time there was nothing, even when I emailed schedulers there weren’t any reply

I have experienced a week or longer wait on restaurant visits with the "pending" status. Then they come back and ask more questions, so save your notes. After the second set of questions are answered and turned in you are usually marked as "OK to pay."

Just hit 2 weeks. My friend, too is waiting for them to edit.
Hopefully don’t have to wait for a month for the credit reverse

Edited 1 time(s). Last edit at 09/10/2018 05:01PM by Derek1223.

Coyle has been behind on editing lately. I am waiting for approval for few shops that I did about 5-7 days ago; they are still Pending Validation

Edited 1 time(s). Last edit at 09/11/2018 12:35AM by MikiNV.

I did a two night shop for them last month. It took them almost a week to even contact me regarding the report and they had some but not tons of questions. The editor was nice but they wanted a response immediately. Luckily I was able to get them one, just some clarification and follow up. For the reverse charge it took I want to say almost three weeks, definitely more than two.

I was contacted with additional questions almost three weeks after the shop and the charges were reversed after four weeks.

It took them around 3.5 weeks to reach out and request for more information which I think was a bit too long, especially asking for some specific details. Coyle asks us to submit our report within 48 hours, I think the editors should do the same.

How did this work out for you?

The shop was much different than what I expected. The photo requirements were not crystal clear and photos and details were requested after the shop that were not required in the shop report. The report was accepted, but that confirmation did not come until several weeks after completion of the shop. Coyle leaves much to be desired.

@eyelove2shop wrote:

How did this work out for you?

Mine is well over a month now and still waiting for the payment to be reversed, but I received my pay.
Agree with @MSF that the photo requirement ain’t clear and was asked to provide details after such a prolonged time. Coyles need to respect their shoppers. I know there should be tones of you out there who has an average score way higher than me, (currently on 97 and had done more than 30 hotel catering visits this year )but I never get to assign the jobs I wanted unless they are desperate. Plus, they never answered my emails

I worked for them many years ago. I have been too busy to do them lately. I make a chart of all of the photos they want and I make sure I take them. In a hotel, they want the bed "before" every night, "after" every night, and again on the re-set. Take many extra photos. Upload your photos daily. This is my advice.

@Derek1223 wrote:

Mine is well over a month now and still waiting for the payment to be reversed, but I received my pay.
Agree with @MSF that the photo requirement ain’t clear and was asked to provide details after such a prolonged time.

You should send an email to ask. This happened to me before and they reversed it the day after I inquired.

I've only done one audit but I think I'd get way better the next time I do it. I think next time I'll lock myself in the room and do as much as I can the first evening so that I can have free time. When I did it, I was at a gorgeous beach resort so I broke the work up with pool breaks in between but that left me stressed about getting all of the work done.

It was hard with all of the photos, and I had questions about the requirements. For instance, do I take photos of every single tag? Do I take a photo of each individual bath towel? If the hotel has a tablet instead of guest services binder, am I supposed to take photos of every single screen? (I did to be safe, but it seems silly) Even so, I preferred doing this more than the regular the hotel shops where I have to do a lot of interactions or make complaints about the room. IMO it's less work to measure a 25 things rather than report 10 conversations verbatim. I have to wonder, in full hotel evaluations, they must surely notice when a person is staying only two nights but has called the front desk 5x.

BTW some tips for helping your photos stay organized: 1) I got an app on iphone called Image Size that lets you take photos in the size they require, or resize in the app. 2) Write on a slip of paper the thing you are taking a photo of, and put it in with the photo. Like write "pillowcase" and put it in the photo with the item. You can crop it out when you upload the photo. Because you might forget whether that tag is a hand towel or a wash cloth, or whether that white cloth square is supposed to be a bath towel or a hand towel.

@hotsauce1 wrote:

@Derek1223 wrote:

Mine is well over a month now and still waiting for the payment to be reversed, but I received my pay.
Agree with @MSF that the photo requirement ain’t clear and was asked to provide details after such a prolonged time.

You should send an email to ask. This happened to me before and they reversed it the day after I inquired.

I've only done one audit but I think I'd get way better the next time I do it. I think next time I'll lock myself in the room and do as much as I can the first evening so that I can have free time. When I did it, I was at a gorgeous beach resort so I broke the work up with pool breaks in between but that left me stressed about getting all of the work done.

It was hard with all of the photos, and I had questions about the requirements. For instance, do I take photos of every single tag? Do I take a photo of each individual bath towel? If the hotel has a tablet instead of guest services binder, am I supposed to take photos of every single screen? (I did to be safe, but it seems silly) Even so, I preferred doing this more than the regular the hotel shops where I have to do a lot of interactions or make complaints about the room. IMO it's less work to measure a 25 things rather than report 10 conversations verbatim. I have to wonder, in full hotel evaluations, they must surely notice when a person is staying only two nights but has called the front desk 5x.

BTW some tips for helping your photos stay organized: 1) I got an app on iphone called Image Size that lets you take photos in the size they require, or resize in the app. 2) Write on a slip of paper the thing you are taking a photo of, and put it in with the photo. Like write "pillowcase" and put it in the photo with the item. You can crop it out when you upload the photo. Because you might forget whether that tag is a hand towel or a wash cloth, or whether that white cloth square is supposed to be a bath towel or a hand towel.

I did email support, editor and scheduler but never a response. I think this is taking longer than usual it’s becuse the editing itself took almost a month. Luckily I got tones of extra photos, so when asked for further information I could totally get the dimensions from my photos.
This is my first one, too. I had worked out a plan, but with the recent communications I don’t think I will stay with them.

I completed a 2-night evaluation the weekend before last. Never got any questions about the report. I did get a score for one part that one editor completed, did get a question about my invoice, and saw today on the website it says OK to pay. I think because it was the end of the month they might have had to get the report to the client quickly. Charges have not been reversed yet so will see how that goes.

One comment on the grading was- conducted bar visit at a table, not bartop. This location did not have a bartop to sit at.

Edited 1 time(s). Last edit at 10/11/2018 11:56AM by carlsbadguy.

Did you get your payment reverse? I’m still waiting for mine, nearly two months now

Payment was reversed about 10 days after the shop. This is my second hotel visit with them I did not get any questions. I seem to get more questions on restaurant shops so unless very high end I do not do restaurant shops anymore.