1. Forums
  2. Mystery Shopping Company Discussion

Resolved: JM Ridgway-Anyone else not paid?

November 02, 2018 03:00PM
Have done many shops for JM Ridgway in the past with no problems. Did one in August after a long absence. The shop shows received and paid on 10/3, but nothing showed up in my Paypal account. I've contacted the company twice with no response. They've been reliable in the past. I was surprised not to have heard back from them. Anyone else having issues?

Edited 2 time(s). Last edit at 11/11/2018 11:01PM by veebeeshops.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More Discussions About JM Ridgeway (All Companies)
November 02, 2018 05:56PM
If you look on their website their paypal has been locked. They do checks for now I think.
Reply
November 02, 2018 11:23PM
I was paid the incorrect amount (lower) for a shop I completed for them. I contacted them about the payment and they said they are having issues with paypal. I understand issues but I was not paid the agreed upon amount, so I sent additonal emails. I have not heard back, but I have never had issues with this company in the past and I hope it is just a one time thing.
Reply
November 03, 2018 04:33AM
Sorry to hear about your trouble with them, Roastie Toast. This is all concerning. I, too, have always enjoyed working with them in the past. BTW, was the incorrect amount paid to you via Paypal or by check? If their Paypal account was truly blocked as was indicated by an earlier poster, they wouldn't have been able to pay you via that method. I hope you get the correct amount, soon. Thanks for reporting your experience. Please keep us posted!
Reply
November 03, 2018 04:42AM
Thanks, Sryii. if indeed their Paypal account is locked, that would solve at least part of the mystery (no pun intended).
It doesn't explain the lack of communication, though. I would expect that out of professional courtesy, if their Paypal account was blocked, they would reach out to their shoppers and let us know, rather than ignoring our emails. If we have an agreement as to how we'll be paid, I'm not sure how they can arbitrarily decide to pick another method of payment instead without our consent. Many shoppers intentionally pass up shops that pay by check because of the inconvenience. Very surprised since they've been fine for so long.
In looking at their website, I wasn't able to find any notices about the Paypal issue. If you have time, it would be great to get a link or a screenshot. Appreciate for the info!
Reply
November 04, 2018 10:07PM
Update: Finally heard back from them. They say they sent me and other shoppers payment via check due to their unspecified issues with Paypal which they say are now resolved.
The problem is, I have opted to be paid via Paypal and for every other shop I've done with them, that was the payment method used, by mutual agreement. Unfortunately, because of my travel schedule, I won't be able to pick up that check.
Seems odd that they 1) wouldn't have given me the option to wait for Paypal before cutting checks, 2) didn't bother to inform me that they changed the payment method and 3) ignored my emails for quite some time before responding.
Still hoping to resolve it, but just wanted to give an update, here. Not the worst issue in the world and it was not a huge amount of money, but it is an inconvenience an not at all what I would have expected from Ridgway.
Reply
November 11, 2018 11:03PM
Just wanted to report back that this issue was resolved. I made a request to have my payment re-issued via Paypal, since I could not pick up the checks. I was paid the full amount I was owed via Paypal. Hope things work out as well for others. Thanks for weighing in!
Reply
Sorry, only registered users may post in this forum.

Click here to login