Do you find that the pay for their apartment shops is incredibly low for the time it takes to set the appt with the target, go do the shop and the report which is so LONG and seems to ask the same questions over and over?
3. If different folks answer, EPMS does not want you to just hang up. Instead, ask a question that will immediately preclude the community from being able to help you. For instance, if the community only offers one and two bedroom apartments, ask for a thee bedroom apartment. Or, if you know that they don't have a swimming pool, ask as soon as they answer if they have a pool. You can ask if the apartment is walking distance from a certain landmark/area, knowing full well that it's not. You can ask for somebody besides your target and say that you must have dialed the number wrong when s/he is not there. Etc.
Also, I got burned one time when I had a target named "Jane". Well, Jane answered the call, we set an appointment and I went to do the shop.
Unfortunately, there were two leasing agents named Jane, and I had talked to the wrong Jane. The targeted Jane only worked on the weekend and I shopped it during the week. It would have been good to have known that fact somewhere in my instructions.