I have worked with Marketforce for about a year with no problems, until this week. I encountered a problem with a shop and I would have not been reimbursed almost $20. I tried to contact someone to discuss it, with no response. Someone actually called me and offered the job again. I explained that I would only complete if I got reimbursed for the first job and they declined. Now there are no jobs available, so I’m pretty sure I’m suspended. The job did get approved, though. I’m very confused and this has given me a bad impression/opinion of Marketforce. Now I’m worried I won’t get paid for the many shops I have already completed

You encountered a problem with a shop? Interesting that you give no details.

Personally, I would have jumped at the chance to reshop the location -- IF the "problem" was something I had done wrong.

You will get paid for completed jobs. Marketforce is a reputable company, and even if you are deactivated, you will be paid.

I have heard of other shoppers being deactivated by Market Force if they raised a stink about a rejected shop. They don’t want to deal with it so they will pay the twenty bucks, but then you’re banned from shopping for them again.

The thing is, I was already out $18, the job was 45 minutes away, and it only paid $18 with reimbursement of around $18.

My account is still active, but there are no shops available. It’s not something I did wrong, it was a poorly explained scenario/easily misunderstood. They said to “wait and be offered a drink”, and I wasn’t offered a drink, so I didn’t order one because the reimbursement would not have covered everything I was to purchase. It didn’t say don’t order or order. My shop was rejected because I didn’t order. It was impossible to speak to someone, so i emailed and it was approved. It’s just unfair because i feel that I’m being discriminated against because they don’t speak English. I mean, I work with other companies, but I’m a disabled single-mother, every shop counts to me

Who doesn’t speak English? Market force has schedulers that are not US based but they do have their home office in Atlanta and everyone I have spoken to there speaks English.

All of the reps in the Philippines speak English.
You sound very racist.
Once all of your shops are paid, I suspect you'll be deactivated.

How dare you call me racist without understanding what I am saying. You, seem to be, reverse racist. Please keep your judgment to yourself and do not comment on my posts. I have been called by Marketforce representatives that had a difficult time understanding what I was saying, I have valid reason to believe there is a language barrier. Again, take your judgment elsewhere. @Admin2019 please step in to prevent name calling and judgment

@Hey_jupiter21 wrote:

Now I’m worried I won’t get paid for the many shops I have already completed

Regardless of whether you are suspended from accepting new shops or not, you will be paid for any approved and completed shops. Usually, when Market Force cuts someone off, their account remains visible and they can access it for a few months but they are unable to see new jobs or accept them. But any shops already performed and edited will be paid. No worries there.

As to name-calling, I don't think there's been any name-calling. I think you are being a bit over-sensitive. Saying someone sounds racist is not like calling them a name.

Welcome to the forum. You should understand, though, that starting a thread does not make it "your thread." The thread you started, like all other threads on the forum, are open to comments from anybody and everybody. Requesting that others "do not comment on my thread" really does not add a positive contribution to the community.

Edited 1 time(s). Last edit at 01/09/2019 02:31PM by roflwofl.

The foreign schedulers do not have great English or are unwilling to depart from the script they are reading. Not sure how saying that is racist.

RE: Market Force: They are a reputable company and a lot of folks have done well shopping for them. However, they are only one company. If your relationship with them is at an end, I wouldn't stress too much: There are plenty of other companies out there. Market Force does deactivate quite a few shoppers - for a myriad of reasons. They can afford to do so as they have a huge shopper force and simply prefer not to deal with difficulties.

I have been deactivated by Market Force twice and am currently deactivated. I might get myself reinstated at some point, but really don't feel pressure to do so. My issue? I simply don't do enough shops for them. I find (for me) better work with other companies and just can't bring myself to do any of their shops for the sole purpose of remaining active. I was annoyed the first time they deactivated me: I like to have access to every company, just in case they get a new project that fits my shopping model. The second time, I realized that if I was being deactivated because I wasn't doing any of their work, it really didn't matter.

In other words, is Market Force really so valuable to you that they are worth the headache of trying to get reinstated? It might simply be a better use of your time to sign up with a few other companies and staring to take advantage of the opportunities they offer instead.

They do speak English. They have a Tagolog/ Philippino ACCENT.

Having an ACCENT does not mean you do not speak English.

@Hey_jupiter21 wrote:

How dare you call me racist without understanding what I am saying. You, seem to be, reverse racist. Please keep your judgment to yourself and do not comment on my posts. I have been called by Marketforce representatives that had a difficult time understanding what I was saying, I have valid reason to believe there is a language barrier. Again, take your judgment elsewhere. @Admin2019 please step in to prevent name calling and judgment

Reverse racist.... ok

The reps at marketforce understand me in both English and Tagalog. Do you speak only one language?

Good call on getting Admin2019 to take note of this. You seem to know exactly what’s going on (if you are doing movie trailer checks).

I know which shop you did for them, I do them at least once a month. The guidelines are VERY clear. You are to WAIT for the Team Member to ask if you want fries or a drink. Just continue to stand there. Look at them and eventually (it may seem like hours but will be no more than 10 seconds) they will either ask you if you want fries or a drink or you can ask "what goes well with a Little Cheeseburger?" and when they say do you want fries or a drink with that, you order a little fries and a regular drink. Report in detail how long you waited for them to ask. I'm not sure where you are, but in my area, an $18.00 reimbursement means you also had to order a shake. I just did this shop and due to a recent price increase ONLY a little cheeseburger, little fries, and reg drink cost less than the $12.75 reimbursement. Add the $5.00 milkshake reimbursement and you're looking $17.75. I paid $18.43 for my food the other day $0.63 over because I ordered a reg Cheeseburger.

Also if you're not familiar w/ Market Force, one you accept one of the burger shops, the rest at that location disappear.

I blew a shop with them once by not reading my CSI and realizing I was supposed to order a milkshake. I apologized abjectly and offered to re-shop, but was told no. The next day a Phillipino accented agent called and offered me the shop at an increased bonus. Unexpected (undeserved?) win that day.

Also for that shop it is stated clearly on the instructions you must order a drink and a milkshake. The milkshake alone is not enough. You have to order a fountain. drink whether it is suggested or not.

@kenasch wrote:

Also for that shop it is stated clearly on the instructions you must order a drink and a milkshake. The milkshake alone is not enough. You have to order a fountain. drink whether it is suggested or not.

Hmm. Are the guidelines in English?

@SoCalMama wrote:

@kenasch wrote:

Also for that shop it is stated clearly on the instructions you must order a drink and a milkshake. The milkshake alone is not enough. You have to order a fountain. drink whether it is suggested or not.

Hmm. Are the guidelines in English?

Yes there are.

salamat

@kenasch wrote:

@SoCalMama wrote:

@kenasch wrote:

Also for that shop it is stated clearly on the instructions you must order a drink and a milkshake. The milkshake alone is not enough. You have to order a fountain. drink whether it is suggested or not.

Hmm. Are the guidelines in English?

Yes there are.

salamat

Salamat po

Hey, just to let you know, Marketforce is based in Atlanta, GA. They outsource schedulers from the Phillipines, though they do have schedulers in the US (my favorite scheduler is Atlanta based). The schedulers only schedule shops and cannot help you get paid for a previously completed shop, although somehow you managed to get paid. It doesn't matter whether or not they were the US based schedulers or the outsourced schedulers, they generally can't help you with issues like that, so telling them you wanted to get paid for the first shop in order to do the second shops wasn't a great idea. On the MF website there is information on how to contact them: you could have emailed the helpdesk, or you could have called them and left a message.

As others have said, if you are talking about the burger shop, it states clearly you must order a drink. Yes, it states you must wait for them to ask you first, but if they don't ask, you are supposed to go ahead and order one.

MF is a rather unforgiving MSC and have been known to deactivate shoppers for no apparent reason, but you may have given them one. I have messed up a shop with them once before and was able to reshop it and stay in their good graces. If you want to build a good relationship with any MSC, you will have to learn how to own your mistakes and be willing to reshop a location when you mess it up. We have all been there and done that at one point.

As MFJ wrote, it's not the end of the world. There are definitely more MSCs in the sea.

@Hey_jupiter21 wrote:

I have been called by Marketforce representatives that had a difficult time understanding what I was saying, I have valid reason to believe there is a language barrier.

You probably aren't asking for advice but I have learned not to drive a long distance for a shop and get super upset about if a shop is accepted or not.... as it is what it is. Stuff happens and that is the nature of the shops that nothing is guaranteed to be reimbursed...it is a risk you take.

I, too, have a problem understanding the Filipino schedulers.

I just clearly state: "I'm terribly sorry, I'm having trouble understanding you. Please speak more slowly." Once they slow down, I can understand them.

Nothing racist about it. As I tell the schedulers, I am old and just a little bit hard of hearing. Soft voices, with or without accents, are difficult for me to understand.

I'm absolutely 100% certain that my attempts to speak any foreign language would be difficult to understand.

It sounds like one of the jobs I usually take. The scenario for mine is always to order two of the three items required and allow them to suggest the third item. If they don’t offer it you need to order the third item

My only understanding issue was someone who said that they were from Michigan. She called me in the beginning of Hurricane Florence and I said that I probably couldn't do a shop soon because we were a direct hit for the storm that was due that night. She asked if I could do it the next day (Friday) and I said that it will possibly be a few days because of the storm before it is even over, she hung around for three days and 30 inches of rain. The schedular asked if I could do it over the weekend and I had to explain at least two more times that we were at the center of the storm and would probably be out of power for at least few weeks so I didn't feel like I could commit to anything then. I still don't think she understood what a hurricane is and felt bad that I couldn't commit to it because she sounded so desperate. We had no power or phone for about three weeks so I wonder if she thought I was screening calls if she called back. Haven't had a scheduler call from them since but have done a few jobs, really just starting to be able to get back full time again since the storm because of the damages.

Aribicat, hope you are OK and didn't suffer from the storm yourself.