I don't have contact with MSC by phone, only email.
The comments are pretty consistent, it's a form letter, stuff like your "valuable information, we appreciate your hard work, you provided good detail in all sections, we look forward to seeing your future reports."
That's what I typically get. I have gotten some emails with feedback, for particularly hard jobs where everything went wrong. Or, once in a while I will forget one of the ten photos, or they change their requirenents after the fact. A shop said take a picture of the desserts. The picture limit was five. The editor said I needed separate pictures of the desserts. If you forget a photo, they threaten to not work with you again. But, they will assign whatever I ask for.
Overall, I love these people. A $100-150 shop will take 2 hours, compared to the 5 hours for a Coyle shop.
Edited 1 time(s). Last edit at 02/18/2019 02:51PM by Niner.