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Emergency - need to reach Merc Systems scheduler!!

March 10, 2019 01:26AM
Does anyone know a weekend number for Merc Systems? I am due to do a hotel shop tomorrow for which I need to be Platinum Status - which I was until I received an email today that I was downgraded to gold! The shop would be invalid at that status and it's too late for a free cancellation. I'm due to be out $300 if I can't get hold of Merc! Thanks!

Shopping domestic and international locations since 2003.
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March 10, 2019 02:07AM
Your best bet is to try to cancel. Call reservations. Tell them you had a family emergency. They USED to be good about that stuff for people with status.

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Seriously, nobody cares that you're offended.
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March 10, 2019 02:10AM
Taking these jobs this time of year is risky. Generally the brand downgrades people that didn't make status at the end of Feb. Gotta keep on top of them this time of year to make sure that you're not about to drop. Also, there have been a TON of people reporting that they are completely screwing up their statuses randomly.

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Seriously, nobody cares that you're offended.
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March 10, 2019 02:37AM
Hey, I just was thinking: there is a Mercantile rep who posts here. I know that if you PM forum members they get emails about it. Try PMing Kate at krattner on this site. Also she posted the following email addy: mercantilekate@gmail.com

Here is a link to the thread where I found that info: [www.mysteryshopforum.com]
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March 10, 2019 02:42AM
Here's another person from Merc who posts here: MercMSI (Tammy Young). I think if you do a search on this site for Mercantile you might be able to find more. Maybe someone is monitoring their emails over this weekend. Good luck!
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March 10, 2019 02:43AM
Pro tip. Never. Ever. Update your card on file. All of mine have expired. They have no way of charging me when I cancel too late.

There are reasons that a body stays in motion
At the moment only demons come to mind
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March 10, 2019 02:45AM
Cancel like this:
Call hotel. Don't cancel, tell them you are changing your date of arrival to next week or in two weeks sometime because the event you were attending rescheduled.

Then, in 2-3 days, cancel online, or if you can't cancel online, call the hotel and cancel at a different time of day then when you rescheduled. (if you got an evening shift employee when you rescheduled, call to cancel with the morning shift a few days later).

Edited 1 time(s). Last edit at 03/10/2019 02:46AM by KA047.
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March 10, 2019 02:57AM
Y'all are so clever!
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March 10, 2019 10:47AM
These were all great tips and so glad that some of you had experienced the drop in status. Turns out someone usually keeps an eye on their Facebook page so Kaitlyn got back to me quickly. She said the same - claim family emergency. Even if only 'gold' instead of platinum, they should be gracious and cancel for free. They did.

Thank you, all!

Shopping domestic and international locations since 2003.
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March 10, 2019 01:54PM
For future referrence: The MERC scheduler is Amy Snyder. amy@summitscheduling.com
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April 14, 2019 11:53PM
She wasn't my scheduler for the shop I was doing but it got sorted out - sort of. Currently freaking out that over a month later they still haven't reversed my charges!! That's two hotel shops last month that are dragging their feet. And for ones that don't even pay a fee, no longer worth it!

Shopping domestic and international locations since 2003.
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April 18, 2019 12:55PM
That's odd. Amy has never scheduled any shops for me with Merc, only for IPSOS. My schedulers for Merc send emails from a Merc domain: tammy.young@mercsystems.com, kaitlyn.miller@mercsystems.com, chelsey.ovenell@mercsystems.com

@tstewart3 wrote:

For future referrence: The MERC scheduler is Amy Snyder. amy@summitscheduling.com
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April 18, 2019 03:57PM
One of the schedulers you mentioned had a baby and is taking some time off so Amy is the new scheduler.
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